008695 - Customer Contact Centre through digital and omni-channel

Award

Buyers

Newcastle City Council

Value

£0

Suppliers

AWS EMEA SARL UK

Classifications

Other community, social and personal services
Communication and multimedia software package

Tags

award
contract

Published

7 months ago

Description

A Market Engagement Exercise was carried out as our current telephony platform does not meet our current or future needs and is driving costly support arrangements. Calls dropping audio problems and the inability to transfer some calls.  The Market Engagement reviewed other available products and one solution fitted NCC needs for now and the future. A direct award to AWS  was granted via the Yorkshire Procurement Organisation (YPO) Framework 1126 - Cloud Services, AI, Data Centre Management and Transformation Solutions, Lot 1 - Cloud Hosting Services.  This solution is fully compliant with procurement regulations (PCR 2015) and offers a compliant route to market. We reviewed YPO 1126 framework and AWS provided the most competitive solution.

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Organisation

Newcastle City Council

Regional or local authority

Julie Spencer

[email protected]

Timeline complete

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