National Contact Centre

Open

Buyers

Katy Reed

Value

£40,000,000

Classifications

Call centre
Command, control, communication and computer systems

Tags

tenderUpdate

Submission Deadline

3 weeks from now

Published

10 hours ago

Description

NHS Blood and Transplant is leading a procurement for a National Contact Centre. We are looking for a supplier to deliver a state-of-the-art, donor-centric multi-channel National Contact Centre (NCC) solution. This centre will handle both inbound and outbound interactions with potential and existing blood donors as well as the NHS Organ Donation Register (ODR). Managing NCC contacts is essential to the NHSBT communications approach. Delivering a prompt, professional, and effective contact handling service is crucial for building and sustaining relationships between NHSBT, its blood donors, and individuals enrolling on the NHS Organ Donor Register.

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Contract Agreement

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Award Notice

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Organisation

Katy Reed

Public authority - sub-central government

Rowena Thomas

[email protected]

7553520488

Timeline active

Publish

Bid

Evaluate

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Complete