WP2272 - Survey tool for GDS

Award

Buyers

Value

£33,000

Suppliers

Classifications

  • Software package and information systems

Tags

  • award

Submission Deadline

6 months ago

Published

5 months ago

Description

Survey tool for GDS to enable User Research Community and GDS staff to obtain feedback

Documents

Premium

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  • Contract Agreement

    The official contract terms, conditions, and scopes of work.

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  • Award Notice

    Details on the tender award and selected suppliers.

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Similar Contracts

Open

UHB/ BSOL ICS Integrated Patient Pathway

Birmingham and Solihull ICS (BSol ICB) has a registered population of over 1.6 million people supported in primary care by 176 GP Practices/Practice Groups across five localities in Birmingham and one in Solihull. The key acute providers comprise: • University Hospitals Birmingham NHS Foundation Trust • Birmingham Womens and Childrens NHS Foundation Trust • The Royal Orthopaedic NHS Foundation Trust • Birmingham Community Healthcare NHS Foundation Trust • Birmingham and Solihull Mental NHS Foundation Trust • Sandwell and West Birmingham NHS Trust University Hospital Birmingham NHS Foundation Trust (UHB) is now one of the largest teaching hospital trusts in England treating more than 2.2 million patients each year from a regional, national, and international population. Further information can be obtained from https://www.uhb.nhs.uk/ The Trust is made up of the following; • Queen Elizabeth Hospital Birmingham (QEHB) • Birmingham Heartlands Hospital • Good Hope Hospital • Solihull Hospital • Solihull Community Services • Birmingham Chest Clinic • Along with a number of satellite units, allowing patients to be treated closer to home In addition, a range of multi-specialty independent sector providers operate under ICB contracts across the 6 localities. Currently, patient pathways across primary, community and secondary care are fragmented, with multiple manual processes for referrals, results handling, and patient communication. This creates inefficiencies, clinical variation, and a lack of patient visibility, all of which contribute to poorer outcomes and health inequalities. To address this, UHB is system lead on the procurement of a single, integrated digital pathway platform integrated within primary care to: • Deliver evidence-based care consistently across multiple specialities. • Improve efficiency and reduce the risk of error and unwarranted variation delivering care to the patient in the most appropriate setting, first time. • Facilitate patient choice and engagement, ensuring referrals are directed to the right clinic at the right time. • Improve quality of care, reduce health inequalities, and give patients visibility and involvement throughout their journey.

Katy Reed

Katy Reed

Published 7 hours ago
Open

Taff Telecoms Project 2025

Taff are seeking to upgrade its current telecoms solution to a more advanced solution as a strategic move that aligns with our goals of enhancing efficiency, improving customer experience, and driving down costs. Taff currently has a traditional IP telephony solution, with limited functionality, a basic Call Centre, reception, call groups, direct dial and some fixed lines with handsets for some locations. Taff currently use 8x8 with a mixture of licencing to fulfil their needs, the current contract is due for renewal 1st November 2025, at which point it will be convert to a rolling monthly contract, Taff will require a solution at the earliest possible opportunity. The contract shall be for an initial period of three (3) years from with the option to extend for a further period of up to twenty-four months, on an annual basis. Objective To enhance customer service and operational efficiency through a robust telecoms solution that integrates advanced technologies and supports seamless communication across multiple channels, to deliver superior service, optimized operations, sustainable growth and cost efficiencies. Outcomes: 1. Enhanced Efficiency: The solution should integrate advanced technologies such as AI, automation, and omnichannel capabilities, to streamline operations, reduce manual workloads, offer enhanced analytics, and enable faster response times. 2. Improved Customer Experience: Customer expectations are continually evolving, and providing exceptional service is paramount to Taff, and an advanced telecom solutions should offer seamless omnichannel support, ensuring customers can interact with us through their preferred channels (voice, email, chat, social media) without losing context. AI-powered chatbots provide 24/7 support, handling routine inquiries and escalating complex issues to human agents, resulting in quicker resolutions, personalized interactions, and higher customer satisfaction. Language support across all channels, including automated translation capability. 3. Cost Reduction: Cost savings, by integrating AI and automation, reducing the need for manual intervention, rationalising phone lines and services, lowering operational costs, the addition of features like call masking and call recording ensure compliance and reduce the risk of costly data breaches. The efficient management of Direct Dial-In (DDI) lines and integration with existing systems, such as Microsoft Teams and Taff’s Housing Management Solution “Rubixx”, further optimizing resources and reducing overheads. 4. Analytics: The solution should provide comprehensive insights into telecommunication activities, enabling Taff to optimize their communication strategies, improve customer service, and enhance operational efficiency. 5. Future-Proofing: Ensure Taff remains agile and adaptable to future technological advancements, with scalable and flexible systems allow us to grow and evolve without the need for frequent overhauls.

Katy Reed

Katy Reed

Published 7 hours ago
Open

Devon County Council Comprehensive Accreditation Service Provider (CASP)

Devon County Council (DCC) intends to enter into a contract with a provider to deliver ongoing management and verification of contractor accreditations across a range of DCC construction, building and property maintenance contracts and arrangements. These include, but are not limited to: - Devon Maintenance Panel Agreement - Devon Service Term Contracts - Devon & Somerset Standing List of Approved Contractors - Devon Tree Framework - Public Rights Of Way (PROW) Framework Under the terms of each of the above arrangements, all appointed contractors are required to obtain and maintain accreditation with the appointed Comprehensive Accreditation Service Provider to ensure that they meet key standards in Health and Safety, Insurance, trade accreditation and financial soundness as well as other requirements more specifically identified within the Invitation to Tender (ITT) document. Accreditation Fees will be paid by the contractors on the above arrangements to the appointed Comprehensive Accreditation Services Provider. The indicative number and sizes of organisations holding positions on the above arrangements can also be found within the ITT. These contracts/arrangements listed above are used by a wide range of Public Bodies in Devon and Somerset (including County, Unitary & District Council as well as HE Colleges, FE Colleges, National Parks, Academies, Schools and Emergency Services). The appointed provider will be responsible for checking and monitoring contractor compliance in the following areas: - SSIP (Safety Schemes in Procurement) - A range of financial checks - Trade accreditations - Insurance coverage - Ad hoc specific contract-related requirements (e.g., Arboricultural Association membership) Specific details regarding the specific arrangements to be covered by this procurement and the specific accreditation checks that are required for each arrangement can be found within the ITT. The provider must have the means to integrate with a Database Solution in order to automatically update contractor accreditation statuses across. The current DCC Comprehensive Accreditation Service Provider Contract comes to an end on 31st January 2026.

Katy Reed

Katy Reed

Published 3 days ago

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Organisation

Government Digital Service

Ministry or any other national or federal authority, including their regional or local subdivisions

Commissioning Team Commissioning Team

[email protected]

Timeline complete

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