Provision of UK Customer Satisfaction Index Report

Complete

Buyers

DVLA - Driver & Vehicle Licensing Agency

Value

£50,040

Classifications

Research and development services and related consultancy services

Tags

awardUpdate

Submission Deadline

9 months ago

Published

1 month ago

Description

The Institute of Customer Service (ICS) conduct research twice a year to produce the UK Customer Satisfaction Index (UKCSI) analysis, which is available from January and July annually. DVLA has purchased bespoke analysis from this report previously and uses the data to benchmark against other organisations. DVLA will continue to need to have sight of its position within the range of Public Services National Organisations, as well as seeing the top 30 for website, non-website, and overall services.

Documents

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Contract Agreement

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Award Notice

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Organisation

DVLA - Driver & Vehicle Licensing Agency

Dale Best

[email protected]

Timeline complete