Tenant Satisfaction Measure (TSM) Surveys 2025

Award

Buyers

Value

£39,520

Suppliers

Classifications

  • Customer satisfaction survey

Tags

  • award

Submission Deadline

5 months ago

Published

4 months ago

Description

*This is for information only, as the contract has been awarded* 
The Regulator of Social Housing has set a number of Tenant Satisfaction Measures (TSMs), which we must report on each year.  These are a set of measures that help:
•	Enable tenants to understand and assess how well their landlord is performing.
•	Provide us with invaluable insights and feedback, so we can take action and improve our services.
•	The Regulator to monitor and evaluate our performance.
West Kent is seeking a supply partner to undertake the perception survey questions and report the results back in accordance with the Regulator's guidelines. The full details of the services are set out in the Specification.

Documents

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  • Contract Agreement

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  • Award Notice

    Details on the tender award and selected suppliers.

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Katy Reed

Katy Reed

Published 1 week ago

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Organisation

West Kent Housing Association

Body governed by public law

Timeline complete

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