Pager rental and Support Services

Description

Royal United Hospitals NHS Foundation Trust (RUH) has always depended on pagers as a key communication tool for clinical staff. These wireless devices provide timely, reliable, and secure messaging in critical situations, enabling quick receipt of alerts, emergency messages, and patient updates. Pagers help staff respond quickly in urgent situations, especially in areas with poor mobile signal, by prioritising urgent messages. They improve response times, streamline workflows, ensure clear communication, and ultimately support better patient care and management of critical situations.

Additional information: 
The initial contract involved leasing cloud-based servers to process the pagers, along with audio distribution units and other peripheral equipment. Although it was recommended to install onsite servers as well, this was not implemented, leading to complete reliance on the internet-based solution. Pagers are essential for crash teams in the emergency departments and must operate efficiently 24/7. Due to unexpected internet disruptions, there have been two critical incidents where the crash teams arrived just in time, raising concerns about patient health and safety being at risk. As a result, the project team decided to install two onsite servers to ensure the pagers function reliably.