CO0591 Enterprise Service Management Solution

Complete

Buyers

Essex County Council

Value

£1,725,000

Classifications

IT services: consulting, software development, Internet and support

Tags

tender

Submission Deadline

7 months ago

Published

8 months ago

Description

The Authority is seeking to procure a commercial off the shelf Enterprise Service Management Solution. The Technical Requirement Document and Specification have been based on a review of the existing solution as well as, high-level and detailed requirements captured in workshops and meetings with internal business representatives and IT subject matter experts.

The purpose of this requirement is to ensure that the Authority is supported by the best technology in its day to day operations. The Solution must be intuitive and easy for both service providers and self-service users whilst enabling efficiencies and improvements through automation and integration.

The Authority requires a customer-focused and commercially aware service management approach which will enhance the overall experience for all employees, enabling them to realise business outcomes with fewer IT-related or service limitations.

The ESM Solution will have a rolling contract term with a minimum 5-year period, with the option to terminate the contract following a 2-year notice period. The earliest the 2-year notice period can be implemented is from year 3 and at any point after this time period. The 2-year notice period allows for procurement and implementation of a new Solution.

Estimated value is for definitive term of 5 years.

No variants or options will be accepted.

For this tender the Authority will be using the ProContract (aka Due North) eSourcing portal https://procontract.due-north.com (https://procontract.due-north.com) throughout the procurement process, and all communications with Essex County Council relating to this procurement exercise must be via the portal's messaging system. Supplier registration on the portal is free of charge and can be done via: https://procontract.due-north.com/ (https://procontract.due-north.com/).

The reference and title of this procurement in ProContract is DN760385 CO0591 Enterprise Service Management Solution.

It is recommended that any bidder not already registered on the ProContract eSourcing portal, register at the earliest opportunity. The Council reserves the right to amend timescales for any reason and change the evaluation criteria where necessary for example if there are genuine omissions or mistakes. We also reserve the right to cancel the procurement exercise and/or not to award all or part of a contract. The Council will not be responsible for any costs incurred by bidders in relation to this procurement exercise.

Documents

Premium

Bypass the hassle of outdated portals. Get all the information you need right here, right now.

Contract Agreement

The official contract terms, conditions, and scopes of work.

Download
Award Notice

Details on the tender award and selected suppliers.

Download

Similar Contracts

Open

Print Fulfilment and Mailing Hub Framework Agreement

**Documents relating to this Tender can be found at https://www.mytenders.co.uk/ ** Please note if you are not already registered you will be required to register to use the search function. EEM seek to put in place a fully managed, neutral vendor National framework providing public sector bodies with a single, easy-to-use portal to procure Print, Fulfilment, and Mailing goods and services. From printed materials and bulk mailings to secure document fulfilment, buyers can access a wide range of suppliers through one streamlined digital platform-ensuring compliance, cost efficiency, and service flexibility for a period of 48 months. Full details of the framework scope are set out in the specification. The Framework Agreement will be open for use by all Public Sector organisations within the United Kingdom. The Indicative total contract value of this Framework Agreement over the full term of the contract has been calculated to be £30,000,000. EEM does not guarantee any volumes of business in respect of this Framework Agreement and any figures detailed as part of this ITT are estimates for information purposes only. EEM is seeking to establish a single-supplier Framework Agreement with a Neutral Vendor responsible for delivering a fully managed, end-to-end procurement portal for the provision of Print, Fulfilment and Mailing Services. This Framework is designed to offer public sector buyers a centralised online platform through which they can access a wide range of compliant and competitively priced services, delivered by an ecosystem of pre-approved supply chain partners managed by the Neutral Vendor. The appointed Neutral Vendor will act as the single point of access for all services under the Framework, ensuring a streamlined, transparent and efficient procurement route. The Neutral Vendor will be responsible for managing supplier relationships, service delivery, reporting, and quality assurance across all lots and service categories. This approach ensures flexibility and choice for Contracting Authorities, while reducing administrative burden and maximising value for money. The objectives of the Framework are: 1. Provide a single point of access for public bodies to procure print, fulfilment and mailing services efficiently. 2. Ensure a fully managed service, where the vendor oversees supplier management, order processing, and reporting. 3. Enhance transparency and cost efficiency by allowing price comparisons and budget tracking. 4. Promote sustainability and digital transformation by offering paperless workflows and eco-friendly procurement options. 5. Improve service accessibility through a user-friendly digital platform with real-time tracking and analytics. The appointed vendor will be responsible for: 1. Developing and maintaining a procurement portal to facilitate seamless transactions. 2. Onboarding and managing suppliers across different print, fulfilment and mailing service categories. 3. Ensuring compliance with public sector procurement regulations and required data standards. 4. Providing customer support and training for buyers and suppliers using the platform. 5. Delivering analytics and reporting capabilities for spend analysis, usage tracking, and sustainability metrics. EEM considers this Framework will help: 1. Enable EEM members, whether existing or future, and the wider public sector to call off services in an efficient and compliant way. 2. Provide access to a vetted list of suppliers, significantly reducing the time and effort needed to conduct individual procurements. 3. Ensure that all purchases meet legal and regulatory requirements, such as the Procurement Act 2023. 4. Provide better value to the buyer by creating a fairer and more efficient supply chain, whilst consolidating purchasing power to negotiate better pricing and terms. 5. Provide clear, pre-negotiated pricing structures, enabling buyers to achieve greater value for money. 6. Ensure access to cutting-edge and specialised solutions. 7. Allows buyers to better manage their purchases in line with ever changing requirements. 8. Encourages greater innovation and quality by providing access to innovative products and services, including from niche vendors, ensuring buyers can procure the latest technology, solutions and services. 9. Promote competition among suppliers, driving competition and higher quality standards. 10. Reduce procurement risks by offering contracts with established suppliers that adhere to framework terms and conditions.

Published 8 hours ago

Open

Print Fulfilment and Mailing Hub Framework Agreement

**Documents relating to this Tender can be found at https://www.mytenders.co.uk/ ** Please note if you are not already registered you will be required to register to use the search function. EEM seek to put in place a fully managed, neutral vendor National framework providing public sector bodies with a single, easy-to-use portal to procure Print, Fulfilment, and Mailing goods and services. From printed materials and bulk mailings to secure document fulfilment, buyers can access a wide range of suppliers through one streamlined digital platform—ensuring compliance, cost efficiency, and service flexibility for a period of 48 months. Full details of the framework scope are set out in the specification. The Framework Agreement will be open for use by all Public Sector organisations within the United Kingdom. The Indicative total contract value of this Framework Agreement over the full term of the contract has been calculated to be £30,000,000. EEM does not guarantee any volumes of business in respect of this Framework Agreement and any figures detailed as part of this ITT are estimates for information purposes only. EEM is seeking to establish a single-supplier Framework Agreement with a Neutral Vendor responsible for delivering a fully managed, end-to-end procurement portal for the provision of Print, Fulfilment and Mailing Services. This Framework is designed to offer public sector buyers a centralised online platform through which they can access a wide range of compliant and competitively priced services, delivered by an ecosystem of pre-approved supply chain partners managed by the Neutral Vendor. The appointed Neutral Vendor will act as the single point of access for all services under the Framework, ensuring a streamlined, transparent and efficient procurement route. The Neutral Vendor will be responsible for managing supplier relationships, service delivery, reporting, and quality assurance across all lots and service categories. This approach ensures flexibility and choice for Contracting Authorities, while reducing administrative burden and maximising value for money. The objectives of the Framework are: 1. Provide a single point of access for public bodies to procure print, fulfilment and mailing services efficiently. 2. Ensure a fully managed service, where the vendor oversees supplier management, order processing, and reporting. 3. Enhance transparency and cost efficiency by allowing price comparisons and budget tracking. 4. Promote sustainability and digital transformation by offering paperless workflows and eco-friendly procurement options. 5. Improve service accessibility through a user-friendly digital platform with real-time tracking and analytics. The appointed vendor will be responsible for: 1. Developing and maintaining a procurement portal to facilitate seamless transactions. 2. Onboarding and managing suppliers across different print, fulfilment and mailing service categories. 3. Ensuring compliance with public sector procurement regulations and required data standards. 4. Providing customer support and training for buyers and suppliers using the platform. 5. Delivering analytics and reporting capabilities for spend analysis, usage tracking, and sustainability metrics. EEM considers this Framework will help: 1. Enable EEM members, whether existing or future, and the wider public sector to call off services in an efficient and compliant way. 2. Provide access to a vetted list of suppliers, significantly reducing the time and effort needed to conduct individual procurements. 3. Ensure that all purchases meet legal and regulatory requirements, such as the Procurement Act 2023. 4. Provide better value to the buyer by creating a fairer and more efficient supply chain, whilst consolidating purchasing power to negotiate better pricing and terms. 5. Provide clear, pre-negotiated pricing structures, enabling buyers to achieve greater value for money. 6. Ensure access to cutting-edge and specialised solutions. 7. Allows buyers to better manage their purchases in line with ever changing requirements. 8. Encourages greater innovation and quality by providing access to innovative products and services, including from niche vendors, ensuring buyers can procure the latest technology, solutions and services. 9. Promote competition among suppliers, driving competition and higher quality standards. 10. Reduce procurement risks by offering contracts with established suppliers that adhere to framework terms and conditions.

Published 15 hours ago

Open

London Museum: Smart Building Platform

London Museum is looking to procure and deploy a state-of-the-art cloud-based smart building platform leveraging the best of data analytics & artificial intelligence to translate buildings data available at Smithfield and across our other sites, into smarter insights and better decisions, assisting with building energy optimisation and act as a primary tool to achieving the museum’s Net Zero goals and key business objectives. The Smithfield Market site has been designed and constructed as a Smart Building. Smart enablement has taken place at site, providing the foundational architecture and standards for the Smart Building Platform and other future applications. Standards implemented include Building Device Naming Standard (BDNS), and the use of the Universal Device Management Interface (UDMI) standard for device telemetry. The full scope can be found in the procurement documents. Some pre-market engagement was undertaken by nominated consultants on the Museum’s behalf to outline to the Museum what services are currently available in the market along with relevant details. This has helped to determine relevant statements of requirements and therefore any results are present and available in the Procurement Documents. As this activity has already been undertaken, no preliminary market engagement notice has been issued. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Software-package-and-information-systems./597Y46A8KN To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/597Y46A8KN

Published 1 day ago

AI Bid Assistant

Our AI-powered tool to help you create winning bids is coming soon!

View Contract Source Save Contract

Organisation

Essex County Council

Regional or local authority

Victoria Robertson

[email protected]

Timeline complete