GB-London: Resident Satisfaction Polling

Description

In September 2012, the Local Government Association (LGA) published the first in a series of quarterly/tri annual public telephone polls on resident satisfaction with local councils. The polling is designed to represent the opinions of residents across Great Britain in several key areas: satisfaction with their local area as a place to live; satisfaction with how their council operates; trust in their local council and the perceived value for money it offers; perceptions of community safety and satisfaction with specific council-run services. The LGA is seeking to commission the next series of resident satisfaction polls. Previously conducted on a tri-annual basis, we now intend to transition to a bi-annual schedule. The next round of polling is set to begin in May 2025, with subsequent rounds occurring every six months thereafter (e.g., October 2025, May 2026, etc.). Analysis and reporting will be handled internally by the LGA.

Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.