The Provision of Security and Concierge Services to Emergency and Temporary Accommodation Sites

Description

Tenders are invited from providers with the relevant experience and ability for The Provision of Security and Concierge Services to Emergency and Temporary Accommodation Sites contract. Cornwall Council is seeking a suitably qualified provider to deliver Security Services across various sites supporting individuals experiencing homelessness, rough sleeping, or at risk of rough sleeping. The contract is for an initial three (3) years with an option for extending the term for a further three (3) years.

This procurement is being conducted under the Light Touch Regime in accordance with the Public Contract Regulations 2015 and the Open Tender procedure.

This contract presents an opportunity to contribute to community safety while supporting some of the most vulnerable individuals in Cornwall. The Security Service will range from 24/7 on-site provision at high-support locations to a peripatetic service for lower-support sites. 

The aims and objectives include:

•	Provide a safe, welcoming, and sustainable environment to help service users sustain their occupation and access support towards independent living.
•	Offer a flexible and responsive approach, adapting security levels to match site and resident needs, including emergency interventions.
•	Scale provision up or down as required, in coordination with site management and commissioners.
•	Maintain an unobtrusive presence, ensuring residents can live without unnecessary interference.
•	Add social value by reducing anti-social behaviour, complaints, and demand on emergency services.

Key Responsibilities include:
•	Site Security & Access Control - mobile and static patrolling, securing premises, and monitoring entry points.
•	Incident Response & Risk Management - Handling security incidents and safeguarding residents.
•	CCTV & Surveillance - Monitoring and responding to security threats.
•	Supportive Engagement - Providing a visible presence to reassure residents and the local community.
•	Naloxone Administration - Delivering life-saving intervention in opioid overdose situations.