Alcester Grammar School - ICT Managed Service

Description

Alcester Grammar School (AGS) encompasses 1,296 pupils and is located in Warwickshire.
AGS is focussed on 3 core values:
•	Nurturing aspiration, achievement and opportunities for all
At Alcester Grammar School we aim to nurture aspiration, achievement, and opportunity for all. We are committed to offering a rich, ambitious curriculum and a broad all-round education, supported by outstanding pastoral care in an inclusive and collaborative learning environment. We expect everyone in our community to be active 'engaged AGS learners' and socially
responsible 'decent human beings'.
•	Being a decent human being
Being kind, being polite, being respectful, being responsible and honest.  Being community minded, empathetic and inclusive.
•	Being engaged as an AGS learner
Aiming high by taking responsibility for learning, being collaborative, resourceful and showing curiosity and taking risks whilst persevering and reflecting.
The ICT Support at the School is currently provided in house and this is predominantly a reactive service to 'keep the lights on'. The School is at a stage where a forward thinking vision, direction of travel and whole School strategy is needed, that is informed by the Schools needs now and in the future. 
As such, the School is taking the opportunity to go to market to identify a forward-looking partner to support them in the delivery and development of their ICT provision over the next five years.
This procurement encompasses the items noted below.  In essence, this procurement is all about identifying a single supplier to provide a fully outsourced ICT managed service.  
Further details regarding bid timescales are noted below but in terms of the managed service this is advertised as a 60 month contract with a maximum 5 year managed service with start and end dates as follows: 
Service start date - 1st August 2025
Service end date - 31st July 2030
The new Managed Service Provider may also be required to deliver a range of technology and change management projects.
The companies identified from these shortlisting questions to receive the ITT for the Managed Service will then receive a detailed set of requirements. For the purposes of this shortlisting stage bidders should assume that the ITT will include, but is not be limited to;
•	strategic advice and direction to the School regarding ICT
•	a core onsite service 51 weeks per year minus Bank Holidays
•	service desk 
•	local staffing that bidders deem necessary to deliver the SLA
•	responsibility for design, specification, installation, and management of all ICT infrastructure
•	supply of goods and services based on an agreed Best Value (BV) approach
•	management of all ICT against an agreed SLA
•	management of 3rd parties
•	relevant monitoring, management, patching and reporting
•	training - technical and curriculum as necessary
•	expectation that the provider will drive innovation
•	risk registers and inventory management
•	collective partnership targets aligned to the School's objectives
Bidders should note the following:
•	The School will provide a standard contract as part of the ITT Pack
•	There will be a TUPE requirement for the existing employees. 
Further details about the solution requirements will be provided to those bidders who are shortlisted to receive the ITT/AQ pack.