Support at Home (Domiciliary Care) North East Lincolnshire

Description

NHS Humber and North Yorkshire Integrated Care Board (hereafter the Contracting Authority) is seeking to commission Support at Home (Domiciliary Care) Services - North East Lincolnshire through an Open procurement process.

The four Lots to be procured are:
1.	Geographical areas
a.	Geographical area West (plus one Extra Care Housing scheme within this area)
b.	Geographical area East
c.	Geographical area South (plus one Extra Care Housing scheme within this area)
2.	Enhanced Support at Home Provision
3.	Carers Breaks Provision
4.	System Resilience Provision

The preferred Bidders will be required to demonstrate they are able to provide a high-quality, culturally sensitive Support at Home (Domiciliary Care) services that meets CQC regulatory requirements, and the principles as defined by the Care Act 2014. Bidders will demonstrate achievement of individualised outcomes as defined by the care/support plan and will demonstrate an ability to maximise potential in relation to physical, intellectual, emotional and social capacity, to support people to remain in their homes for longer. Where Bidders indicate a wish to be considered for the carers breaks provision, Bidders will demonstrate a supportive approach to enable informal carers to sustain their caring roles, enabling the reduction of carer burden.

The Contracting Authority wishes to establish three (3) Providers for Lot 1 consisting of three (3) Geographical Lead 'Locality Providers'; and one (1) Provider per each of Lots 2-4 consisting of: one (1) Lead Provider for Enhanced Support at Home; one (1) Lead Provider for Carers Breaks; and one (1) Lead Provider for System Resilience.  

1.	Geographical Areas (Lot 1 (a, b, and c))
•	Delivery of high-quality domiciliary care services to individuals living within their specified geographical area.
•	Implementation and development of the 'Teams not Times' model that improves responsiveness, flexibility and person-centred support.
•	Includes management of existing extra care housing (2 schemes) (where applicable) to support independent living.
•	Services must focus on maintaining independence, reducing risk, improving the quality of life, and maintaining people in their homes for longer.

2.	Enhanced Support at Home (Lot 2)
•	Provision of intensive support to individuals with complex care needs.
•	Includes promoting health resilience and avoiding unnecessary hospital admissions.

3.	Carers Breaks Provision (Lot 3)
•	Delivery of flexible respite care to support informal carers.
•	Must include planned and emergency breaks with tailored services to meet carers' and service users' needs.

4.	System Resilience Provision (Lot 4)
•	Support during peak times and emergencies.
•	Services include short-term interventions to stabilise individuals and facilitate timely discharges from acute settings.

All Bids must be submitted through the Atamis e-procurement portal - https://atamis-1928.my.site.com/login

Additional information: e-Procurement portal - https://atamis-1928.my.site.com/s/Welcome

Bidders can access the opportunity and procurement documentation through the Atamis e-sourcing portal -
https://atamis-1928.my.site.com/s/Welcome

Contract reference C337775
The closing date for tender responses is 13:00 on 19 March 2025.

NHS Humber and North Yorkshire Integrated Care Board (ICB) is acting as the Contracting Authority (and Co-ordinating Commissioner) for the Support at Home (Domiciliary Care) North East Lincolnshire.