The Provision of Specialist advice and support for asylum seekers and refugees

Complete

Value

£250,000

Classifications

  • Social work and related services
  • Equal opportunities consultancy services
  • Membership organisation services
  • Other services
  • Physical well-being services

Tags

  • tender

Submission Deadline

8 months ago

Published

9 months ago

Description

Cambridge City Council supports the resettlement of displaced people who have travelled to the UK on various routes. As a Council, we recognise that world events can quickly influence what is required of a service for asylum seekers and refugees. Therefore, it is important that any service is flexible to these needs and has an existing understanding of different customs and cultures, as well as a passion to work in this field.
The people who require advice, information and support in Cambridge are likely to be on one of the visa routes listed below, however this list is not exhaustive and is likely to change overtime:
•	Afghan Citizens Resettlement Scheme (ACRS) and Afghan Relocations and Assistant Policy (ARAP) – soon to be replaced by the Afghan Resettlement Programme (ARP)
•	UK Resettlement Scheme (UKRS)
•	Homes for Ukraine (HfU) and Ukraine Permission Extension (UPE)
•	Syrian Vulnerable Persons Resettlement Scheme (VPRS) and Vulnerable Children’s Resettlement Scheme (VCRS)
•	Post-decision refugees – who have been granted refugee status or humanitarian protection and are no longer subject to immigration control
•	British National (Overseas) visa holders
•	Unaccompanied Asylum Seeking Children (UASC)
•	Any family reunification schemes
As a service you must provide specialist advice, information, and support as required to asylum seekers and refugees. This will include the below and full details are provided within the specification:
•	Specialist advice, information, and support to asylum seekers and refugees
•	Act as a point of contact for community groups, charities, and other agencies for the latest information and issues facing asylum seekers and refugees
•	Advocate for the rights of asylum seekers and refugees
•	Host and engage with relevant networking opportunities and events
•	Organise and promote cultural activities within the city
•	Have an office space in Cambridge city that clients can attend in-person
•	Provide interpreting services as required for one-to-one work clients as well as any promotional materials
•	Offer OISC-accredited immigration advice and support with immigration applications, such as assisting with Home Office applications
•	Hold local knowledge on the challenges and opportunities facing residents in Cambridge – working to overcome challenges and seize opportunities.
•	Understand and work to tackle institutional discrimination through promoting anti-racist practice
•	Awareness of the impacts of crime and how to support victims of crime, such as domestic abuse, hate crime, and modern slavery
•	Budgeting and financial advice, including welfare benefits
•	Employability rights and volunteering opportunities
•	Housing options and advice
•	Household support, such as furniture, food, and energy poverty
•	Hold an exemplary reputation in the community with the ability to allay any misinformation or community tension, having the ability to bring community groups together safely to resolve disputes and promote cohesion
•	Health awareness
•	Trauma-informed approach to wellbeing services
•	Awareness of ESOL opportunities

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Information Advice Quality Framework

This procurement exercise is being conducted on behalf of the Welsh Government to establish a contract for an Information and Advice Quality Framework. The tender was originally published in September 2025, however the procurement was terminated and is now being retendered. The IAQF was published in 2019 and many independently owned Advice Quality Standards operating in the UK have now applied for and been awarded IAQF Approved Accrediting Body status. An advice provider in Wales, who holds a quality standard awarded by an IAQF accredited body, is able to display the IAQF logo, demonstrating that their service has been independently assessed as meeting the Welsh Government’s expectations of a quality assured advice service. The IAQF continues to seek to provide a consistent approach to ensuring and assuring quality information, advice and guidance for the people of Wales. The successful bidder will be required to a provide a range of support services through the new contract which will include: • Management of all processes relating to the successful operation of the Information and Advice Quality Framework for Wales (IAQF) Independent Assessment Service. • Managing the reassessment process of existing IAQF Accredited Bodies for Standards Owners who wish to become quality assured under an Advice Quality Standard with the IAQF.• Provide guidance, support and advice to Standard Owners. • Develop and implement a Wales wide communication strategy to raise awareness of the IAQF amongst stakeholders,• Engage with other funders of advice services, including local authorities, to promote and encourage the use of Welsh Government’s approach and only fund advice providers who hold an Advice Quality Standard awarded by an IAQF Accredited Body.• Deliver advice and practical support to advice service providers, helping them apply for a quality standard for the first time. • Provide expert advice to Welsh Government to improve the service. • Explore options and share findings with Welsh Government on ways to support smaller providers to prepare for and/or undergo the audit processes to gain accreditation to an Advice Quality Standard. The successful bidder will be awarded an initial 12-month contract with options to extend for a further 12 + 12 months for up to a maximum of 3 years.

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Organisation

Mr Jonathan Loneza

[email protected]

+44 1223457107

Timeline complete