Back-Office applications support and modernisation

Open

Buyers

Post Office

Value

£65,000,000

Classifications

Software package and information systems

Tags

tender

Submission Deadline

1 month from now

Published

6 hours ago

Description

Post Office are looking to procure a new supplier to provide application management, hosting and support for various existing Back-Office applications and services.
Post Office will Lot this tender to cover different service aspects, the proposed Lot structure is:
Lot 1 - Finance systems applications support
Lot 2 - Databases and database applications support
Lot 3 - Customer Service Management support
Lot 4 - Robotic Process Automation support
Lot 5 - Infrastructure and Hosting

Further details can be found on Post Office's e-sourcing platform Web3. Please contact [email protected] for more details.

Additional information: Spend profile
Financial year	Budget
2025/2026	£10,250,000
2026/2027	£10,250,000
2027/2028	£10,250,000
2028/2029	£10,250,000
2029/2030	£6,250,000
2031/2032	£6,250,000 (optional extension)
2032/2033	£6,250,000 (optional extension)
2033/2034	£5,250,000 (optional extension)

Documents

Premium

Bypass the hassle of outdated portals. Get all the information you need right here, right now.

Contract Agreement

The official contract terms, conditions, and scopes of work.

Download
Award Notice

Details on the tender award and selected suppliers.

Download

Similar Contracts

Open

Income Analytics Software as a Service

CHP has identified a need for an analytics system that can report at an individual tenancy level to look at customer payment patterns, which contact method the customer has engaged with, and whether a customer has read an email/SMS. The contract period is to be confirmed with the winning bidder but we will be working towards a go-live in September 2025 Additional information: You can access the tender pack on the ProContract portal: https://procontract.due-north.com/Advert/Index?advertId=77814c82-ebdf-ef11-8133-005056b64545 Bids must be submitted via the ProContract e-tendering portal. If your organisation is not registered on ProContract click on the following link https://procontract.due-north.com/register, and complete the free registration process.

Published 5 hours ago

Open

Income Analytics Software as a Service

CHP has identified a need for an income analytics system that can report at an individual tenancy level to look at customer payment patterns, which contact method the customer has engaged with, and whether a customer has read an email/SMS. The contract period is to be confirmed with the winning bidder but we will be working towards a go-live in September 2025

Published 5 hours ago

Open

Common Digital Platform

The Common Digital Platform (CDP) hosts around 50 Digital Services in use across Post Office for both internal and customer facing purposes, including PUDO, Drop and Go and Branch Finder. The service required is the support and maintenance of the platform itself, an AWS platform hosted within Post Office, and the support of the digital applications that sit on it. Procurement is using a Find a Tender (FTS) Restricted Procedure

Published 6 hours ago

AI Bid Assistant

Our AI-powered tool to help you create winning bids is coming soon!

View Contract Source Save Contract

Organisation

Post Office

Body governed by public law

[email protected]

Timeline active

Publish

Bid

Evaluate

Award

Complete