Supply, Implementation of a Customer Relationship Management Solution

Complete

Value

£500,000

Classifications

  • Software package and information systems

Tags

  • tender

Submission Deadline

9 months ago

Published

10 months ago

Description

Dover District Council ("the Council") wishes to select and appoint a suitable Provider for the supply, implementation and maintenance of a Customer Relationship Management solution and invites prospective Providers to submit a Tender to meet the Council's requirements.

The Contract is anticipated to commence June 25 and will continue for a period of three years with the option to extend for a further 24 months (in 12 monthly increments).

Tender returns are to be completed and submitted electronically via the Kent Business Portal www.kentbusinessportal.org.uk by no later than 12:00pm on 4th March 2025.

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Truro and Penwith College is a large, further education provider in Cornwall. The College has three main campuses in Truro, Penzance and Bodmin. The College provides education services to circa 9,000 learners with a workforce of 1200 staff. The current HR and Payroll platform is an on-premise system that has been in place for many years, but no longer meets the needs of the College. The primary objective of this procurement for Truro & Penwith College is to select a single contractor to supply and implement a modern, modular, and cost-effective HR and Payroll system. The first phase of the project will focus on the seamless and low-impact migration of the core Payroll, Pensions, and HR functions, with a requirement for this phase to be completed by Q3-2026. Following successful implementation, the College must have the opportunity to call off extended functionality including such functions as: Recruitment, Onboarding, Performance Management, HR Case Management, and Learning & Development. These will be elective modules, implemented according to the College's own timetable. Fully detailed ITT documents will be a made available to suppliers immediately following evaluation of the PSQ. This is expected to be early January, 2026, with intent to award by the end of March 2026. A full process timeline will be issued with the ITT document pack. Documents issued with this Notice • Requirement Outline Brief • Payroll Use Case Scenario • HR Use Case Scenario • PME Q&A Transcript • Procurement Specific Questionnaire Instructions for Participation: Stage 1 Documents including the PSQ form, can be obtained by registering as a supplier on the In-tend Shared Portal and by expressing an interest in this Project. Link below to access the portal: https://in-tendhost.co.uk/intendsharedservices/aspx/Home

Katy Reed

Published 30 minutes ago

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