Cadder Housing Association ICT Services Support, Infrastructure & Telephony

Complete

Buyers

Value

£0

Classifications

Information technology services
Maintenance and repair of information technology equipment
Maintenance of information technology software
Telecommunications system

Tags

tender

Submission Deadline

5 months ago

Published

6 months ago

Description

Cadder Housing Assocation require a reliable, resilient and performing ICT infrastructure to help support its strategic development over the next three years and to  support their day to day business operations.

Documents

Premium

Bypass the hassle of outdated portals. Get all the information you need right here, right now.

Contract Agreement

The official contract terms, conditions, and scopes of work.

Download
Award Notice

Details on the tender award and selected suppliers.

Download

Similar Contracts

Open

Didcot Town Council IT support contract tender

Didcot Town Council has embraced many changes over the last five years - especially in the IT infrastructure of the Council offices and is now seeking an organisation to provide an IT Support contract which will include management of our existing IT infrastructure; telephony; connectivity; licensing and security. The Council is looking for a preferred single supplier to provide the support, account management and billing for all services delivered. It is essential that there is a clear point of contact for specific roles and responsibilities. The contract will be for an initial three years with an option to extend for an additional two years and beyond. All contracts will be subject to satisfactory performance and by mutual agreement. Didcot Town Council aim to reach a provisional decision on the award of the contract by the Full Council meeting due to be held on Monday 8th September 2025 and the successful bidder will be required to work as soon as schedules allow. Scope of the work required: * Ongoing support for staff and Cllrs with Council issued hardware * Managing and providing ongoing support with Microsoft 365 accounts * Maintenance of Council documents in Sharepoint * Assisting with any issues relating to 3rd party specialist software * Managing a range of different devices including laptops, tablets, mobile phones and printers * Managing the security of the Council's IT systems * Managing the Council's wifi networks, internet lines and any connectivity issues across the portfolio of Council buildings * Running a programme of training for staff and Town Cllrs - especially relating to the avoidance of phish emails * Ad hoc IT projects such as software up-grades; the provision of internet/wifi connectivity in a new Community Centre due to open in November 2025, plus more * Opportunities to quote for VOIP Telephony and mobiles * Detailed service legal agreement including response times * Dedicated account manager who will be pro-active in the management of our IT needs with regular meetings and updates as required - please see the attached documents for more detailed information. The anticipated value based on an initial three year contract, is around £30,000 per annum, or £90,000 over three years (excluding VAT). This does not include new devices; telephony; internet and wifi for the new building and conversion from Windows 10 to Windows 11. Deadline for responses is 12 noon on Friday 15th August 2025. Bidding documents may be posted in a sealed document and marked 'IT Opportunity - PRIVATE AND CONFIDENTIAL' marked for the attention of Mrs Janet Wheeler, Town Clerk and Responsible Financial Officer, Council Offices, Didcot Civic Hall, Britwell Road, Didcot, Oxfordshire, OX11 7HN. Alternatively, bidding documents may be emailed ([email protected]) but must be password protected - the password should be texted to the Town Clerk - number supplied as required. Please see attached documents for full details of this tender.

Published 2 hours ago

Open

Didcot Town Council IT support contract tender

Didcot Town Council has embraced many changes over the last five years - especially in the IT infrastructure of the Council offices and is now seeking an organisation to provide an IT Support contract which will include management of our existing IT infrastructure; telephony; connectivity; licensing and security. The Council is looking for a preferred single supplier to provide the support, account management and billing for all services delivered. It is essential that there is a clear point of contact for specific roles and responsibilities. The contract will be for an initial three years with an option to extend for an additional two years and beyond. All contracts will be subject to satisfactory performance and by mutual agreement. Didcot Town Council aim to reach a provisional decision on the award of the contract by the Full Council meeting due to be held on Monday 8th September 2025 and the successful bidder will be required to work as soon as schedules allow. Scope of the work required: * Ongoing support for staff and Cllrs with Council issued hardware * Managing and providing ongoing support with Microsoft 365 accounts * Maintenance of Council documents in Sharepoint * Assisting with any issues relating to 3rd party specialist software * Managing a range of different devices including laptops, tablets, mobile phones and printers * Managing the security of the Council's IT systems * Managing the Council's wifi networks, internet lines and any connectivity issues across the portfolio of Council buildings * Running a programme of training for staff and Town Cllrs - especially relating to the avoidance of phish emails * Ad hoc IT projects such as software up-grades; the provision of internet/wifi connectivity in a new Community Centre due to open in November 2025, plus more * Opportunities to quote for VOIP Telephony and mobiles * Detailed service legal agreement including response times * Dedicated account manager who will be pro-active in the management of our IT needs with regular meetings and updates as required - please see the attached documents for more detailed information. The anticipated value based on an initial three year contract, is around £30,000 per annum, or £90,000 over three years (excluding VAT). This does not include new devices; telephony; internet and wifi for the new building and conversion from Windows 10 to Windows 11. Deadline for responses is 12 noon on Friday 22nd August 2025. Bidding documents may be posted in a sealed document and marked 'IT Opportunity - PRIVATE AND CONFIDENTIAL' marked for the attention of Mrs Janet Wheeler, Town Clerk and Responsible Financial Officer, Council Offices, Didcot Civic Hall, Britwell Road, Didcot, Oxfordshire, OX11 7HN. Alternatively, bidding documents may be emailed ([email protected]) but must be password protected - the password should be texted to the Town Clerk - number supplied as required. Please see attached documents for full details of this tender.

Published 3 days ago

Open

Domain Name Service (DNS) Solution

The BBC is seeking to procure an Internet-facing authoritative DNS (Domain Name Service) solution. The purpose of this solution is to ensure BBC Online and related services continue to remain available in the UK across the globe. Due to the critical nature of this service to the BBC’s online presence, it is essential the BBC has direct access to the technical and operational teams responsible for providing the DNS services. To ensure service continuity and the necessary level of technical expertise, the BBC will not accept tender submissions from third parties, such as resellers. The BBC will instead only accept submissions from DNS infrastructure providers capable of delivering the service directly. Currently, the high availability design of BBC Online relies heavily on DNS for load balancing across different service architectures, failover responses in the event of service problems, and ensuring the best possible audience experience by routing clients to the most appropriate services that can respond to their requests. The solution will aim to provide: 1. The necessary DNS resolution capacity to satisfy current global query levels, and to withstand large-scale DDoS attacks against DNS without affecting availability or performance 2. Increased resilience to global DNS network failure or service problems by provision of two logically and physically separated DNS resolver networks. 3. Increased resilience to volumetric DDoS attacks by including additional network edge intelligence such as IP reputation data in the dynamic configurations. 4. Increased service analytics & insights into DNS usage to inform operational monitoring and business reporting.

Published 5 days ago

AI Bid Assistant

Our AI-powered tool to help you create winning bids is coming soon!

View Contract Source Save Contract

Organisation

Cadder Housing Association

Body governed by public law

[email protected]

[email protected]

Timeline complete