AMCV 331 - Telecare Managed Services

Description

This is an award notice for AMCV 331 - Telecare Managed Services under the  Technologies for Independent Living (TIL) Telecare/Telehealth - FW0126  framework, Lot 6.
      
      Services the Supplier is to deliver:
      • Manage the full contract, including liaising with the Customer as required
      • Facilitate the scheduled review meetings.
      • Deliver the referral management, installation, monitoring, de-installations, and fault processes
      for new telecare equipment provided by the Customer.
      • Manage the entire system effectively by coordinating the services, providing end-to-end service
      delivery systems seamlessly to the end user.
      
      The service provision will include:
      • Installation, deinstallation, fault management of equipment and peripherals
      • Call monitoring
      • Disaster recovery
      • Reprogramming (where required)
      • Reporting
      • Review and development of continuous improvement activities