Historic England Customer Service Provision - AWARD

Complete

Buyers

Historic England

Value

£0

Classifications

Cleaning and sanitation services

Tags

awardUpdate

Submission Deadline

10 months ago

Published

8 months ago

Description

Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard.  This is required Monday to Friday year-round between 09:00-17:00. Historic England expects this work to be carried out from the supplier's premises or workers' homes without any requirement for an onsite presence at Historic England. This service will include seven core components with one optional component for possible inclusion on 1 March 2026. 
      
      Historic England is committed to continuous improvement and is looking for a customer service partner to work with us to develop the quality of our service.
      
      Further information about expected volume of enquiries and the breakdown of previous contractors is included in Appendix 4.1.

Documents

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Contract Agreement

The official contract terms, conditions, and scopes of work.

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Award Notice

Details on the tender award and selected suppliers.

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Organisation

Historic England

Body governed by public law

Yuliia Patsora

[email protected]

441793445069

Timeline complete