LJMU 2414 Agreement for Banking Services

Open

Value

£9,000,000

Classifications

  • Banking services

Tags

  • tender

Submission Deadline

3 days from now

Published

3 weeks ago

Description

Tenderers for banking services need to be able to offer a diverse range of day-to-day banking services. This includes (but is not limited to) the provision of UK domiciled currency accounts, the provision of foreign currency accounts as required, exchange of small value foreign currencies and on-line banking facilities, deposit and borrowing solutions. In respect of deposits this should include a range of rates and options such as overnight deposit accounts and fixed term deposit rates.  
      The banking system provided by the tenderer may need to be able to import or extract information and interface with third party solutions and providers such as Oracle, WPM, Unit 4 Business World and Flywire
      The University wants to ensure that its banking arrangements are both efficient and cost-effective and are capable of meeting future changes in the marketplace and technological advances. It is looking for relationships with an organisation in which it can be confident, and which will meet and often exceed user expectations. In line with this we require the ability to utilise self-service wherever possible and to be able to access reports and KPI information

Additional information: 
Tenderers must access the documents via In-tend and not make direct contact with the buyer via email or tel.
We will not respond to any queries sent direct to the Buyer

Is a Recurrent Procurement Type? : No

Documents

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  • Contract Agreement

    The official contract terms, conditions, and scopes of work.

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  • Award Notice

    Details on the tender award and selected suppliers.

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Open Banking (Request for Information)

The train companies operated by DOHL - The DFT holding company for government controlled Train Operating Companies (TOCS), are committed to delivering the best experience for their customers, including providing a wide range of payment options when purchasing tickets. The DOHL TOCs intend to add open banking - pay by bank as a payment type for web and app channels, enabling customers to pay for tickets and other services using an instant authorised bank transfer through their banking app. Different TOCs use a range of web and products, some bespoke, and other, white labelled SaaS platforms offered by third party vendors. TOCs currently offer a range of online payment options, including Credit and Debit Card, PayPal, incorporating Pay in Three, Apple and Google Pay. Open Banking will sit alongside these options, using a dedicated Call to Action button. Please note that purchasing rail tickets is not as straightforward as some other purchase models, and it will be necessary to store a reservation ID alongside the more usual fields. A high level process map for a typical Ticket Issuing System is included in this PIN for reference. Integration is envisaged to be through existing payment service APIs and integration offered by the Ticket Issuing System. Refunds are a common occurrence, due to customers changing their plans, delays and cancellations. An automated process is used to make refunds, and where a customer has paid through open banking, this must be available as an automated refund channel. In some cases, a refund team may make manual refunds, and this should also be an option through the open banking provision.

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