Complaints and Compliments System

Award

Buyers

Value

£76,700

Suppliers

Classifications

  • Database and operating software package

Tags

  • award

Submission Deadline

2 months ago

Published

3 weeks ago

Description

Access to Liberty Create / Citizen Hub (Starter Licence) with Complaints, FOI, General Enquiries and 1 RPA Bot, to be used as the interim complaints system for logging and managing all complaints and other case types for the Council.

Additional information: This contract was award via the Council's Best Value Form process as per North Yorkshire Council's Procurement and Contract Procedure Rules.

This is a 1 year contract with the option to extend for a further two 1 year periods (1+1+1)."

Documents

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  • Contract Agreement

    The official contract terms, conditions, and scopes of work.

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  • Award Notice

    Details on the tender award and selected suppliers.

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Organisation

North Yorkshire Council

Regional or local authority

Procurement Team

[email protected]

01609 533450

Timeline complete

Publish
Bid
Evaluate
Award
Complete