Complaints and Compliments System

Award

Buyers

Value

£76,700

Suppliers

Classifications

  • Database and operating software package

Tags

  • award

Submission Deadline

2 months ago

Published

1 month ago

Description

Access to Liberty Create / Citizen Hub (Starter Licence) with Complaints, FOI, General Enquiries and 1 RPA Bot, to be used as the interim complaints system for logging and managing all complaints and other case types for the Council.

Additional information: This contract was award via the Council's Best Value Form process as per North Yorkshire Council's Procurement and Contract Procedure Rules.

This is a 1 year contract with the option to extend for a further two 1 year periods (1+1+1)."

Documents

Premium

Bypass the hassle of outdated portals. Get all the information you need right here, right now.

  • Contract Agreement

    The official contract terms, conditions, and scopes of work.

    Download

  • Award Notice

    Details on the tender award and selected suppliers.

    Download

Similar Contracts

Open

ID 5218836 - TEO - VVSNI - Support, Maintenance and Development of the Victims and Survivors Service Management Information System

The Victims and Survivors Service (VSS) delivers support and services to improve the health and wellbeing of victims and survivors. VSS deliver funding and support on behalf of The Executive Office and provide help and assistance to the Victims, Survivors and those impacted by Troubles, Conflict, Historical Institutional Abuse and Mother and Baby Institutions, Magdalene Laundries and Workhouses. VSS are seeking a supplier for the provision of Support, Maintenance and Development of the Victim Information Management (VIM) System, a bespoke MS Dynamics-based CRM system. This system was implemented in 2017 and currently runs on Microsoft Dynamics 365 Version 2104 (9.1.24.11) (DB 9.1.24.11) on-premises. The Supplier is required to provide a fully managed (end to end) Support Service. This will include all aspects of support and maintenance as well as changes to, and enhancements of, all aspects of the Service

Victims and Survivors Service

Victims and Survivors Service

Published 3 weeks ago
Open

Communications Marketplace DPS

Crown Commercial Service (CCS) as the Authority has put in place a Dynamic Purchasing Agreement (DPS) for services including but not limited to; the provision of marketing, communications, creative services, recruitment advertising and events for all UK central government bodies, wider public sector organisations and charities.

The Minister for the Cabinet Office acting through Crown Commercial Service

The Minister for the Cabinet Office acting through Crown Commercial Service

Published 10 months ago

AI Bid Assistant

Our AI-powered tool to help you create winning bids is coming soon!

View Contract Source Save Contract

Organisation

North Yorkshire Council

Regional or local authority

Procurement Team

[email protected]

01609 533450

Timeline complete

Publish
Bid
Evaluate
Award
Complete