​​Developing leading indicators of passenger and freight train performance​

Complete

Value

£50,000

Classifications

  • Business and management consultancy and related services

Tags

  • tender

Submission Deadline

7 months ago

Published

8 months ago

Description

The project will focus on developing a set of leading indicators of passenger and freight train punctuality and reliability, which create the precondition for success, giving insight into the steps the rail industry is taking to improve outcomes for passengers and freight.

Additional information: The tender exercise is being managed via the ORR Procurement portal (BRAVO). All tender clarification questions must be raised via the portal.

Documents

Premium

Bypass the hassle of outdated portals. Get all the information you need right here, right now.

  • Contract Agreement

    The official contract terms, conditions, and scopes of work.

    Download
  • Award Notice

    Details on the tender award and selected suppliers.

    Download

Similar Contracts

Open

Synergy Programme Delivery Partner

The Authority is seeking to engage the market to work with The Synergy Programme and its stakeholders to procure a new client-side Delivery Partner, to support the deployment, embedding and operational delivery of the ERP solution and end to end business processes. The Synergy Programme has been established to bring together the individual Department plans in line with the Government Business Service (GBS) published Shared Services Strategy for Government: this includes building a common operating model, BPS, single technology, and single commercial strategy. The Synergy Programme comprises the following central Government Departments (Departments) and their Arm’s Length Bodies (ALBs). • Ministry of Justice (MoJ); • Department for Work and Pensions (DWP); • Department for the Environment, Food and Rural Affairs (DEFRA); and • Home Office (HO). DWP are currently the lead contracting authority for The Synergy Programme. The Partner will be expected to deliver outcomes against five separate categories: Programme Delivery: The Supplier will review and validate the overall programme delivery framework using their strategic delivery expertise and industry best practice. This includes ensuring that governance structures, benefits realisation approaches, risk management, and transition planning are robust, integrated, and aligned with the programme’s objectives. The Supplier will contribute expert insight to confirm that the programme is appropriately structured and managed to enable successful delivery across departments. Implementation: The Supplier will apply their implementation expertise to review and validate all readiness, transition, and post-go-live arrangements. This includes evaluating cutover strategies, readiness assessments, hypercare models, stakeholder engagement plans, and continuous improvement processes to ensure alignment with delivery risk, compliance, and operational performance expectations. Business Change: The Supplier will review and validate all business change-related activities, drawing on best practice to ensure the approach to user adoption, communication, behavioural change, and stakeholder engagement is appropriate and effective. This includes evaluating change impact assessments, stakeholder readiness, communications planning, and mechanisms for cultural change and long-term adoption success. Readiness Assessment (including learning and training): The Supplier will be responsible for developing and delivering the full readiness and learning offer for the Synergy Programme. This includes conducting training needs analysis (TNA) and HAP assessments, creating a blended learning strategy, designing and delivering department-specific learning materials, ensuring alignment with business change and go-live timelines, and establishing a centralised knowledge repository. The Supplier will ensure the workforce is equipped with the capabilities required to adopt and sustain ERP-enabled processes. Synergy Shared Services Hub (SSSH) Enablement: The Supplier will review and validate the design and establishment of the Synergy Shared Services Hub (SSSH), ensuring that the proposed operating model, governance structures, transition approach, and capability planning align with best practice for public sector shared services. Their expertise will help ensure the SSSH is scalable, strategically aligned, and capable of delivering the intended benefits across departments.

Open

Quality Assurance Toolkit Development for Homelessness Services

The Salvation Army invites experienced providers to tender for the development and implementation of Quality Assurance (QA) Review Toolkits to support the continuous improvement of services across its Homelessness Services Department. These toolkits will ensure services align with the strategic vision outlined in the "1000 Voices" 10-year strategy. Scope of Work: • Develop QA review toolkits for housing management and support services. • Incorporate strength-based ratings (e.g. Safety Concerns to Thriving). • Conduct unannounced annual and follow-up service reviews through a blended approach (desktop and on-site). • Pilot toolkits and train relevant staff. • Provide assessment criteria, checklists, templates, and guidance documents. • Ensure all toolkits are designed through a trauma-informed and harm reduction lens. • Address regional legislative and regulatory requirements across the UK and Ireland. • Cover various service models including family services, youth services, addiction, Housing First, outreach, and more. • Develop a clear role for Service Users so they can be a part of the QA team and contribute to the audit process. Key Requirements: • Adherence to safeguarding, health and safety, and data protection regulations. • National Quality Standards Framework (QSF) in Ireland. • Regulation and Quality Improvement Authority (RQIA) in Northern Ireland. • Scottish Care Inspectorate (SCI) standards. • Care Quality Commission (CQC) standards in England. • Compliance with ISO 9001:2015 (Quality Management Systems) and relevant sector-specific standards such as: • All practices must be trauma-informed and aligned with harm reduction principles. • Established presence in the homelessness, housing support or social care quality assurance sector. • Proven ability to operate nationally with sufficient capacity to undertake 80+ inspections per month. • Demonstrated experience in developing QA tools for homelessness or social care settings. • Strong understanding of trauma-informed approaches. • Familiarity with UK and Ireland legislative variations. • Capacity to train staff and support the piloting and review phases. • Commitment to incorporating stakeholder and service user voice into the design. Timeline: The project will run from April 2026 to April 2028, covering phases including development, training, piloting, review, and final implementation of toolkits. The term may be subject to further extension based on performance and delivery outcome. Budget and Resources: The project will be delivered within an agreed contract value to be negotiated at tender stage anticipated post September 2025. The Salvation Army will retain ownership of the intellectual property developed. How to Apply: Interested providers should register their interest and complete and return the expression of interest form by emailing The Salvation Army's Procurement Department: [email protected] and [email protected]

AI Bid Assistant

Our AI-powered tool to help you create winning bids is coming soon!

View Contract Source Save Contract

Timeline complete