UKHO Marketing Expertise

Award

Buyers

UK Hydrographic Office

Value

£3,450,000

Suppliers

Classifications

Marketing services

Tags

award

Submission Deadline

11 months ago

Published

11 months ago

Description

Marketing Expertise split across 5 lots.
  PR & Media
  Channel
  Photography
  Experiential
  Brand

Documents

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Contract Agreement

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Provision of Out of Hours and Community Alarm Telephone Answering Service

ateb owns and manages just over 3,000 homes in Pembrokeshire and Carmarthenshire. Our homes include a mix of houses and flats for single people and families as well as Supported and Independent Living accommodation. ateb are looking to contract out two key services for dealing with emergencies related to property and to the support of some of our most vulnerable Customers. ateb would like to contract out our emergency ‘out of hours’ telephone service to a contractor with appropriate experience. We expect the contractor to be able to offer a service 365 days a year when our offices are closed, to take calls and then, if necessary, to contact our own plumbers and electricians as well as specialist contractors to carry out any required emergency repairs. We are also looking to contract out the 24-hour community alarm service which is currently offered to approximately 550 older and disabled tenants. This service operates 24 hours a day 365 days a year and enables customers to get help when they raise the alarm in an emergency. Some services are provided through ateb’s Independent Living Team (extra care and sheltered homes) and some are provided to customers dispersed across the association’s general needs properties. We currently offer an out of hours service using our own staff operating a rota service to respond to calls, and existing heating and plumbing engineers, as well as external contractors to carry out emergency repairs. We currently use a contractor for our community alarm scheme for handling emergencies for our older and disabled customers. The contractor will need to have the relevant software and systems to connect with and receive calls from the current Tunstall systems (and any other provider should the systems be changed during the contract) installed in the Independent Living properties and for the dispersed alarms provision. We are ideally looking to contract out both services to one contractor.

Published 1 day ago

Open

Provision of Out of Hours and Community Alarm Telephone Answering Service

ateb owns and manages just over 3,000 homes in Pembrokeshire and Carmarthenshire. Our homes include a mix of houses and flats for single people and families as well as Supported and Independent Living accommodation. ateb are looking to contract out two key services for dealing with emergencies related to property and to the support of some of our most vulnerable Customers. ateb would like to contract out our emergency ‘out of hours’ telephone service to a contractor with appropriate experience. We expect the contractor to be able to offer a service 365 days a year when our offices are closed, to take calls and then, if necessary, to contact our own plumbers and electricians as well as specialist contractors to carry out any required emergency repairs. We are also looking to contract out the 24-hour community alarm service which is currently offered to approximately 550 older and disabled tenants. This service operates 24 hours a day 365 days a year and enables customers to get help when they raise the alarm in an emergency. Some services are provided through ateb’s Independent Living Team (extra care and sheltered homes) and some are provided to customers dispersed across the association’s general needs properties. We currently offer an out of hours service using our own staff operating a rota service to respond to calls, and existing heating and plumbing engineers, as well as external contractors to carry out emergency repairs. We currently use a contractor for our community alarm scheme for handling emergencies for our older and disabled customers. The contractor will need to have the relevant software and systems to connect with and receive calls from the current Tunstall systems (and any other provider should the systems be changed during the contract) installed in the Independent Living properties and for the dispersed alarms provision. We are ideally looking to contract out both services to one contractor.

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Design Services

Ordnance Survey (OS) is Great Britain’s National Mapping Service, providing the trusted location data that underpins everyday life. From transport and utilities to housing and logistics, our data supports critical infrastructure, public services, and economic growth. OS also supports the nation getting outside with the award-winning OS Maps app and other OS products, including guidebooks and physical products. OS maintains the National Map, a vast database of over 600 million geospatial features, updated 20,000 times a day. Our expertise in location intelligence helps businesses, government, and communities make smarter decisions — whether planning sustainable cities, managing climate risks, or improving connectivity — because everything happens somewhere. As part of the Department for Science, Innovation and Technology (DSIT), we are driving the future of geospatial insights, ensuring Britain remains a leader in location data, and enabling a better-connected, more efficient, and resilient nation. We are seeking a versatile design agency to act as an extension of our in-house design team. The selected agency will support a range of projects, from ad hoc tasks to campaign support, ensuring our brand's visual identity is consistently represented across all platforms.

Published 3 days ago

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Organisation

UK Hydrographic Office

Ministry or any other national or federal authority, including their regional or local subdivisions

[email protected]

441823443280

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