Online Legal Resources

Complete

Value

£38,000

Classifications

  • IT services: consulting, software development, Internet and support

Tags

  • tender

Submission Deadline

1 year ago

Published

1 year ago

Description

The Service should meet the following requirements:  

The SSRO is seeking web-based access to legal resources for a period of 3 years: 

The SSRO requires the Essential Services and may, in its sole discretion, decide to also purchase one or more of the Additional Services. 

The Essential Services and Additional Services (together, the "Services") should meet the following requirements:  

resources updated promptly to reflect developments in the law; 

resources available 24 hours a day, 7 days a week, 365 a year, subject to a minimum level of disruption which the bidder should specify in the tender. 

customer support services by telephone and/or email. Customer support service requests should be responded to in a timely manner.  

The Services must be available for a minimum of two people. 

Essential Services 

Up to date legislation and statutory instruments and linked case law references and commentary; 

Comprehensive databases of UK and (retained) EU case law; 

Encyclopaedias, commentary, journals and practice guides in the following areas: 

Procurement and contracts; 

Administrative and public law; 

Civil procedure, including Judicial Review; 

Access to information, particularly: freedom of information, data protection, GDPR and official secrets;  

Employment law; and 

Comprehensive precedent documents. 

Additional Services 
 

The SSRO is also seeking pricing for the following additional services (or equivalents), which it may purchase at its sole discretion - 

 

Law of Public and Utilities Procurement, volume 1 (4th Edition), Arrowsmith; 

Chitty on Contracts, volume 1 (35th Edition), Beale;  

Public Procurement Law Review; and 

Halsbury's Laws of England

Similar Contracts

Open

Ticket Protection

LNER is committed to not only revolutionising how we deliver rail services but also enriching the end-to-end travel experience for our customers. Recognising the evolving needs of travellers, we aim to integrate relevant travel essentials at every stage of the journey, ensuring it feels effortless and tailored to individual needs. LNER is exploring a new Ticket Protection product to give customers greater flexibility and confidence when booking rail journeys. For a small fee, passengers would be able to protect their ticket purchase and claim a refund if they are unable to travel due to eligible, unforeseen events. Project Overview The goal is to offer a simple, customer-friendly add-on during the booking journey, giving Page 2 to 5 passengers peace of mind and a fair refund option outside standard rail refund rules. We are particularly interested in an MVP that can: • Offer fixed-price protection for a limited number of ticket types. • Provide refund fulfilment of this protection to customers. • Be fully branded and configurable by LNER. • Collect Data and relevant analytics on uptake and usage to inform future development and customer behavior. What We're Looking for in a Partner • Provide an out-of-the-box or white-labelled solution that offers Ticket Protection • Ability to deliver an FCA-regulated protection product. • A straightforward, low-friction customer experience. • Clear terms and conditions presented at purchase to customers. • Integration with LNER's digital booking flow. • A supplier who will handle underwriting, claims and customer contact. • Integrate with our back-end fulfilment, CRM, and payment systems • Provide configurable rules (e.g. protection applies to journeys up to X hours before departure)

Katy Reed

Published 4 days ago

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