The Provision of a Customer Service Training Package
Value
£1,000,000
Classifications
- Education and training services
- Personnel-training services
- Staff development services
Tags
- tender
Submission Deadline
3 weeks from now
Published
3 days ago
Description
As part of GTR's Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers' expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as part of the GTR team
Similar Contracts
AI Bid Assistant
Our AI-powered tool to help you create winning bids is coming soon!
Organisation
Timeline active
Evaluate
Award
Complete