Exploratory research to devise a method for mystery shopping on customer service and support

Award

Buyers

Value

£20,000

Suppliers

Classifications

  • Research and development services and related consultancy services

Tags

  • award

Submission Deadline

7 months ago

Published

3 days ago

Description

The objectives for the project are to: 
• Review the range of options for the delivery of mystery shopping for the water 
sector and develop an approach for testing.
• Test the mystery shopping approach on a specific issue or topic.
• Assess the approach and make recommendations. This should include 
consideration of what worked well and areas for improvement. 
• Consider the diversity of customers and their needs throughout this.
• If feasible, consider how the mystery shopping approach could be used to 
benchmark water companies and the water sector against the equivalent 
services provided across other sectors.

Documents

Premium

Bypass the hassle of outdated portals. Get all the information you need right here, right now.

  • Contract Agreement

    The official contract terms, conditions, and scopes of work.

    Download

  • Award Notice

    Details on the tender award and selected suppliers.

    Download

Similar Contracts

Open

Consultant for Culture and Heritage Strategy

Ipswich Borough Council have a requirement for a consultant to help with the culture and heritage strategy This opportunity is available in the `Current Tenders` area of www.suffolksourcing.uk. Interested parties are invited to express their interest in order to gain full access to the tender documentation This opportunity closes on 11am 14 October 2024 Additional information: This opportunity is available in the `Current Tenders` area of www.suffolksourcing.uk. Interested parties are invited to express their interest in order to gain full access to the tender documentation Is a Recurrent Procurement Type? : No

Ipswich Borough Council

Ipswich Borough Council

Published 2 days ago
Open

Consultant for Culture and Heritage Strategy

Ipswich Borough Council have a requirement for a consultant to help with the culture and heritage strategy This opportunity is available in the `Current Tenders` area of www.suffolksourcing.uk. Interested parties are invited to express their interest in order to gain full access to the tender documentation This opportunity closes on 11am 14 October 2024 Additional information: This opportunity is available in the `Current Tenders` area of www.suffolksourcing.uk. Interested parties are invited to express their interest in order to gain full access to the tender documentation Is a Recurrent Procurement Type? : No

Ipswich Borough Council

Ipswich Borough Council

Published 2 days ago
Open

Independent Reviewer-Thematic Local Child Safeguarding Practice Review (Cornwall)

Our Safeguarding Children Board, Safer Cornwall Partnership and Safeguarding Adults Board are seeking to commission an independent reviewer to undertake a thematic LCSPR; working with our combined steering group, partners, agencies and family members to complete this review.

Cornwall Council

Cornwall Council

Published 4 days ago

AI Bid Assistant

Our AI-powered tool to help you create winning bids is coming soon!

View Contract Source Save Contract

Organisation

O F W A T

[email protected]

07584339198 ext 4444

Timeline complete

Publish
Bid
Evaluate
Award
Complete