Exploratory research to devise a method for mystery shopping on customer service and support

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Buyers

O F W A T

Value

£20,000

Suppliers

Classifications

Research and development services and related consultancy services

Tags

award

Submission Deadline

11 months ago

Published

4 months ago

Description

The objectives for the project are to: 
• Review the range of options for the delivery of mystery shopping for the water 
sector and develop an approach for testing.
• Test the mystery shopping approach on a specific issue or topic.
• Assess the approach and make recommendations. This should include 
consideration of what worked well and areas for improvement. 
• Consider the diversity of customers and their needs throughout this.
• If feasible, consider how the mystery shopping approach could be used to 
benchmark water companies and the water sector against the equivalent 
services provided across other sectors.

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[email protected]

07584339198 ext 4444

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