Contract for the provision of Short Messaging Services 2024 for NHS Kent and Medway Integrated Care Board

Award

Buyers

Value

£717,200

Suppliers

Classifications

  • Short Message Service (SMS) services

Tags

  • award

Submission Deadline

6 months ago

Published

5 days ago

Description

NHS South, Central and West Commissioning Support Unit (SCW) has awarded a contract for Short Messaging Services (SMS) to BRITISH TELECOMMUNICATIONS PLC on behalf of NHS Kent and Medway Integrated Care Board.

This requirement has been procured via Direct award through the Crown Commercial Services (CCS) Network Services 3 RM6116 framework eMarketplace catalogue Lot 3b: Communication Platform
as a Service.

Documents

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  • Contract Agreement

    The official contract terms, conditions, and scopes of work.

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  • Award Notice

    Details on the tender award and selected suppliers.

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GOV.UK Notify is a digital communications platform, developed and run by the Government Digital Service (GDS). Notify allows public sector service teams to send notifications (text message, email and post) to their users. The notifications are typically status updates, requests for action, MFA codes, receipts of applications or supporting information, and reminders. The messages are sent via an API or manually through a web interface. Currently there are over 8,700 service teams using GOV.UK Notify, from over 1,500 public sector organisations across central and local government and the NHS. Notify sends an average of 3 million SMS fragments a day, regularly achieving peaks of 7 million. Many Notify services send messages that are longer than one fragment and the average message sent via Notify is 2 fragments long. Notify SMS messages have a high average delivery rate of 95.7%. Notify uses two concurrently integrated SMS suppliers to ensure a resilient service. Typically, traffic is shared between the two based on supplier performance (speed of processing) and load. Ultimately GDS reserves the right to allocate work between suppliers at its absolute discretion and there is no guarantee of volume as it's influenced by both government policy and how the services choose to use Notify.

Cabinet Office (Government Digital Service)

Cabinet Office (Government Digital Service)

Published 4 weeks ago

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Organisation

NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT

Body governed by public law

Cieran Dowling - Associate Director of Procurement - Non Clinical & Commercial

[email protected]

Timeline complete

Publish
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Evaluate
Award
Complete