National Insights Survey

Open

Value

£0

Classifications

  • Research services
  • Market and economic research; polling and statistics
  • Market research services
  • Marketing services

Tags

  • tender

Submission Deadline

3 days from now

Published

1 week ago

Description

RDG is seeking a qualified supplier or consortium of suppliers to manage and deliver a comprehensive Rail Customer Experience Survey over a three-year contract, commencing in Spring 2025. This survey will gather consistent, high-quality customer experience data across the UK rail industry, including insights from passengers using Train Operating Companies (TOCs) and Network Rail services. The goal is to provide data that helps the rail industry place customers at the heart of service improvements, allowing for targeted investments to boost customer satisfaction and drive revenue growth.
The successful bidder must ensure continuous data collection during each rail period from a representative sample of rail passengers aged 16 and over. Key requirements include the ability to process and deliver data in near real-time via an automated connection, ensuring that data is available daily for analysis by RDG and industry stakeholders. Compliance with GDPR is mandatory, and suppliers should demonstrate their ability to manage and secure sensitive customer information.
Additionally, the survey data will enable the rail industry to align strategic goals, identify improvement opportunities, and provide actionable insights at both a national and TOC level. RDG aims to build a trusted benchmark for customer experience, and the selected supplier will be expected to provide weekly reporting and adhere to strict service levels to ensure the quality and timeliness of data.
Interested parties are invited to participate in the tender process through RDG’s eProcurement system, where they can access the full tender documentation and submit their proposals. For more details and to respond to this notice, please visit the link below:
https://raildeliverygroup.tlb.app.jaggaer.com/go/474990990191D744803A

Documents

Premium

Bypass the hassle of outdated portals. Get all the information you need right here, right now.

  • Contract Agreement

    The official contract terms, conditions, and scopes of work.

    Download
  • Award Notice

    Details on the tender award and selected suppliers.

    Download

Similar Contracts

Open

RFQ_128875 - Study on Better Evidencing Impacts Attributable to NMS Laboratories' Work in Nanomedicines

The National Measurement System (NMS) provides the UK with an infrastructure of laboratories that deliver world-class measurement science and technology and provide traceable and accurate standards of measurement. The NMS focuses on major societal challenges, through the set-up of challenge areas which sit across measurement science functions. One of these challenge areas is 'Life Science and Health,' which aims to improve standards and methods across healthcare, contribute towards development and adoption of healthcare technologies through standardisation, and improve the delivery of healthcare services while helping to reduce costs. This RFQ invites applications for one of the four short-term health impacts studies that were identified by Ipsos in the scoping study. This study will aim to quantify the extent to which the work done by NMS laboratories (NPL and NML) in the field of nanotechnology enables growth among UK-based companies operating in this space, particularly nanomedicines To express interest in this tender please use the below URL. This will take you to a landing page where you can either Register (which you will need to do in order to access the tender documents if you are not already Registered). Once Registered please search for: ITT: itt_2497 - RFQ_128875 - Study on Better Evidencing Impacts Attributable to NMS Laboratories' Work in Nanomedicines URL: https://lupc.bravosolution.co.uk/web/login.shtml

Open

OVAWG Secondary Data Analysis and Literature Review

Ofcom has a requirement for secondary data analysis and an academic-style literature review relating to one or more of the following research areas: a) The relationship between online and offline VAWG, recognising that online violence is often the manifestation of offline violence. b) Niche websites, particularly in relation to pornography. c) Perpetrator research, particularly in relation to motivations and mitigations, including online and offline media literacy interventions. d) Technology abuse in the UK, specifically, more granular data about which technologies and functionalities are used to facilitate abuse and whether there are patterns with particular platform usage. e) How gender-based abuse is affected by individual vulnerabilities, including attitudinal and experiential characteristics, as well as demographics. This would include the need for more nuanced tools to explore intersectionality (not just frequency data). f) International perspectives on the extent to which experiences and practices in the UK echo or differ from those in other countries, to inform policy in relation to standardisation. Tenderers may bid for either or both of the following Lots: Lot 1: Secondary data analysis This involves quantitative and/or qualitative analysis and associated write-up of one or more defined data sets, either from public sources or those sourced by the Provider, to provide insight into the research areas defined above, and produce a report on the results (of between 15,000 and 20,000 words). Up to two contracts will be awarded under Lot 1. The estimated value per contract is in the range of £9,000 to £12,500 ex VAT. Please note that, whilst not the only criterion, pricing is a key element of our evaluation criteria. Please also note that payment will be incremental, on delivery of the core deliverables set out in C20242113 - Appendix 4 - Pricing Schedule. Lot 2 Academic-style literature review Each review should comprise an evidenced-based, well-referenced literature review, of between 20,000 and 25,000 words, that meets the research areas identified above. We expect the work to draw upon existing knowledge, research, and analysis on these topics, ensuring that the literature review is original and has not been previously published. Up to three contracts will be awarded under Lot 2. The estimated value per contract is in the range of £3,000 to £5,000 ex VAT. Please note that, whilst not the only criterion, pricing is a key element of our evaluation criteria. Please also note that payment will be incremental, on delivery of the core deliverables set out in C20242113 - Appendix 4 - Pricing Schedule.

OFCOM

Published 2 days ago

AI Bid Assistant

Our AI-powered tool to help you create winning bids is coming soon!

View Contract Source Save Contract

Organisation

Tosin Sanusi

[email protected]

+44 2078418000

Timeline active

Publish
Bid
Evaluate
Award
Complete