ecm_11962 Pensions Transformation Programme (PTP) Customer Account Manager (CAM) - Application Support & Maintenance

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Buyers

Department for Work and Pensions

Value

£10,820,000

Suppliers

ACCENTURE (UK) LIMITED

Classifications

IT services: consulting, software development, Internet and support

Tags

award

Submission Deadline

3 months ago

Published

2 months ago

Description

Level 3 Support and maintenance of the PTP CAM system which is a legacy service that manages customer accounts for pension centres and supports more than 3,000 concurrent agents managing direct telephone and paper-based contact with customers. It is a front-end solution interfacing with HMRC and a number of DWP systems including the legacy systems PSCS and ISCS.

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Organisation

Department for Work and Pensions

Ministry or any other national or federal authority, including their regional or local subdivisions

[email protected]

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