Customer Experience Mapping Journey

Award

Buyers

Value

£367,000

Suppliers

Classifications

  • Business and management consultancy and related services

Tags

  • award

Submission Deadline

7 months ago

Published

7 months ago

Description

The role of the CXJM team is to understand customer experience. This includes understanding how emotions and behavioural responses are impacted by DWP processes and obligations, and how DWP can use this insight to design services which best meet customer needs, whilst contributing to achievement of wider DWP priorities.

Documents

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  • Contract Agreement

    The official contract terms, conditions, and scopes of work.

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  • Award Notice

    Details on the tender award and selected suppliers.

    Download

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Organisation

Department for Work and Pensions

Ministry or any other national or federal authority, including their regional or local subdivisions

Department for Work and Pensions

[email protected]

Timeline complete

Publish
Bid
Evaluate
Award
Complete