2223-0342 -Parking enforcement, cashless parking and associated services

Description

1	Background

This contract opportunity is an alignment of a number of existing parking service contracts that are due to expire on 31 March 2025. The new single contract being advertised includes On-Street and ANPR CCTV mobile enforcement, Cashless Parking, Business Processing - Printing, Posting and Scanning, Pound and Removal, and Complaints Handling.

The Authority is committed to delivering these services to the highest standards at the most economically advantageous price. The contract will include a number of Key Performance Indicators and monitoring mechanisms to ensure the effective delivery of these services.

The Authority will deliver these services to achieve its policy objectives including responding to climate change/net zero carbon objectives, cleaner air, reducing traffic and emissions and creating liveable neighbourhoods, keeping cycle and bus lanes free and ensuring emergency corridors are kept clear. There are strict controls linked to any income to the Authority generated by the contract meaning it can only be spent on improving transport and environmental services. 

Key policy objectives set out in the Authority's Vision 2030 Strategy and Transport Strategy 2020 - 2041 relevant to the contract include:
·	Reduce the volume and proportion of trips made by motor vehicles in Islington. 
·	Reduce carbon emissions by encouraging walking and cycling and transforming the borough's streets. 
·	Improve local air quality by reducing transport-related pollutants that are harmful to health and the environment.
·	Reduce transport-related pollution including noise, light and vibration and associated negative health and environmental impacts particularly in sensitive locations.
·	Ensure that new developments reduce the need to travel and are car-free.
·	Encourage residents and businesses to switch to low emissions vehicles.
·	Excellent Customer Service 
·	Ease of use to service (cashless payments) 

The Authority's strategic priorities that the contract will contribute to are:
·	Local jobs and businesses in a thriving local economy, we will be involving community and resident engagement teams.
·	We are driven by delivering impact.
·	We work in partnership.

1.1	Services to be delivered 

The Authority requires the Bidder to provide the services listed below, which will be evaluated as part of the Bidders Tender with the exception of Resilience Services: 

Civil Enforcement Officer (CEO) and CCTV Enforcement 
This element of the service includes on-street enforcement undertaken by Civil Enforcement Officers patrolling the street on foot and using appropriate vehicles to ensure Parking Restrictions are enforced 24 hours a day including bank holiday and special events taking place at the Arsenal Football Stadium. The contract requires CCTV Clip Processing to take place to identify Moving Traffic and Bus Lane contraventions and subsequently the issuance of valid Penalty Charge Notices. The Authority currently issues approximately 400,000 PCNs