Freshservice - ITSM Service Desk Software

Award

Buyers

Value

£75,648

Suppliers

Classifications

  • Software package and information systems

Tags

  • award

Submission Deadline

3 months ago

Published

2 months ago

Description

IT Service Desk software solution. Featuring an intuitive UI, robust ticketing - Incident, Problem, Change and Release Management, powerful self-serve portal with service catalogue & knowledge management, enterprise reporting, rich integration capabilities, smart automation and AI/ML capabilities. Freshservice is device agnostic and available via Android/iOS apps.

Documents

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  • Contract Agreement

    The official contract terms, conditions, and scopes of work.

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  • Award Notice

    Details on the tender award and selected suppliers.

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De Montfort University (DMU) recruits thousands of students from across the world to study at its main campus in Leicester as well as campuses overseas. Currently, a high percentage of these students are recruited in collaboration with international agents who support students through the process and receive a commission should the student go on to enrol at DMU. DMU does not, as yet, have an efficient system to receive and process applications submitted via agents and is currently heavily reliant on manual excel and document uploads to SAP which, when applications are in their thousands, is a time-consuming and inefficient model. DMU therefore now require an 'off-the-shelf' Agent Portal Solution, already in operation at UK HE and/or overseas institutions and must come with the potential for integration with SAP, to facilitate this future area of development for the University. Additional information: All details relating to this procurement opportunity can be found within the Invitation to Tender documentation for the Provision of Agent Portal Solution, DMU Contract Reference 2153/24, uploaded to the InTend e-tendering portal at: https://in-tendhost.co.uk/demontfort/aspx/Home. This represents an Open Tender process and the closing date for receipt of Tender responses is Friday 3rd January 2025. Delivery Notes De Montfort University (DMU) recruits thousands of students from across the world to study at its main campus in Leicester as well as campuses overseas. Currently, a high percentage of these students are recruited in collaboration with international agents who support students through the process and receive a commission should the student go on to enrol at DMU. DMU does not, as yet, have an efficient system to receive and process applications submitted via agents and is currently heavily reliant on manual excel and document uploads to SAP which, when applications are in their thousands, is a time-consuming and inefficient model. DMU therefore now require an 'off-the-shelf' Agent Portal Solution, already in operation at UK HE and/or overseas institutions and must come with the potential for integration with SAP, to facilitate this future area of development for the University. Is a Recurrent Procurement Type? : No

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Organisation

Norfolk and Norwich University Hospitals NHS Foundation Trust

Body governed by public law

Nathan Griffen NNUH

[email protected]

Timeline complete

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