Unified Communication Telephony Solution

Description

In response to current and emerging requirements for improved communication facilities, BDBC has decided to replace their existing Skype for Business telephony service with a Microsoft Teams telephony solution, associated SIP Direct Routing network services, and integrated to their existing on-premise Netcall contact centre.\r
Tenders are invited for the supply of services in respect of Microsoft Teams Voice solution and associated SIP / Call plan network services.  The successful Bidder will be responsible for providing to the Council a phase migration from BDBC's existing telephony environment to Teams Voice.  The three main elements are:\r
•	DDI, SIP / Call plan Direct Routing network services\r
•	Microsoft Teams Voice (Microsoft licenses will be provided by BDBC's incumbent Microsoft Licensing partner)\r
•	Direct Routing SIP connection to BDBC's on-premise Netcall Liberty Converse contact centre\r
To support the phased migration, BDBC are looking to engage a supplier to provide the design, any associated hardware, the installation / configuration and support services for Microsoft Teams Voice, integrated contact centre and associated SIP / Call Plan services.\r