Homes England - Customer Service Improvement

Award

Buyers

Homes England (the name adopted by the Homes and Communities Agency)

Value

£24,000

Suppliers

Deloitte LLP

Classifications

Business services: law, marketing, consulting, recruitment, printing and security

Tags

award

Submission Deadline

3 months ago

Published

3 months ago

Description

The Agency are looking to set out the strategy for customer service improvement, particularly focussed on arrears handling. 

A paper that outlines the strategy and focus areas needs to be developed covering:
•	Size & scale of portfolio 
•	Arrears definitions
•	Visual end-end continuum for arrears
•	Summary level Gantt chart project summary to achieve the full end-end
•	Full RAID view

Awarded via CCS MCF3.

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Contract Agreement

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Award Notice

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Organisation

Homes England (the name adopted by the Homes and Communities Agency)

National or federal agency/office

Shaun Naylor

[email protected]

+44 3001234500

Timeline complete

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