CO0423 Enterprise Service Management Solution

Open

Buyers

Value

£1,500,000

Classifications

  • IT services: consulting, software development, Internet and support

Tags

  • tender

Submission Deadline

1 month from now

Published

1 month ago

Description

The Authority is seeking to procure a commercial off the shelf Enterprise Service Management Solution. The Technical Requirement Document and Specification have been based on a review of the existing solution as well as, high-level and detailed requirements captured in workshops and meetings with internal business representatives and IT subject matter experts.

The purpose of this requirement is to ensure that the Authority is supported by the best technology in its day to day operations. The Solution must be intuitive and easy for both service providers and self-service users whilst enabling efficiencies and improvements through automation and integration. 

The Authority requires a customer-focused and commercially aware service management approach which will enhance the overall experience for all employees, enabling them to realise business outcomes with fewer IT-related or service limitations.

Documents

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  • Contract Agreement

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  • Award Notice

    Details on the tender award and selected suppliers.

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Organisation

Essex County Council

Regional or local authority

Molly Brown

[email protected]

Timeline active

Publish
Bid
Evaluate
Award
Complete