Customer Relationship Management (CR) Software for Inclusive Employment

Award

Buyers

Value

£100,000

Suppliers

Classifications

  • Software package and information systems

Tags

  • award

Submission Deadline

6 months ago

Published

3 months ago

Description

The provision to supply and optimise our CRM process by purchasing a customer relationship management (CRM) solution. The CRM will provide the ability to view our full B2B pipeline and draw insightful reports directly from the system.  

The solution will grow to eventually include our public customer pipeline (as well as B2B customers) and potentially add other departments to if needed in the future.

Documents

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  • Contract Agreement

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  • Award Notice

    Details on the tender award and selected suppliers.

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De Montfort University (DMU) recruits thousands of students from across the world to study at its main campus in Leicester as well as campuses overseas. Currently, a high percentage of these students are recruited in collaboration with international agents who support students through the process and receive a commission should the student go on to enrol at DMU. DMU does not, as yet, have an efficient system to receive and process applications submitted via agents and is currently heavily reliant on manual excel and document uploads to SAP which, when applications are in their thousands, is a time-consuming and inefficient model. DMU therefore now require an 'off-the-shelf' Agent Portal Solution, already in operation at UK HE and/or overseas institutions and must come with the potential for integration with SAP, to facilitate this future area of development for the University. Additional information: All details relating to this procurement opportunity can be found within the Invitation to Tender documentation for the Provision of Agent Portal Solution, DMU Contract Reference 2153/24, uploaded to the InTend e-tendering portal at: https://in-tendhost.co.uk/demontfort/aspx/Home. This represents an Open Tender process and the closing date for receipt of Tender responses is Friday 3rd January 2025. Delivery Notes De Montfort University (DMU) recruits thousands of students from across the world to study at its main campus in Leicester as well as campuses overseas. Currently, a high percentage of these students are recruited in collaboration with international agents who support students through the process and receive a commission should the student go on to enrol at DMU. DMU does not, as yet, have an efficient system to receive and process applications submitted via agents and is currently heavily reliant on manual excel and document uploads to SAP which, when applications are in their thousands, is a time-consuming and inefficient model. DMU therefore now require an 'off-the-shelf' Agent Portal Solution, already in operation at UK HE and/or overseas institutions and must come with the potential for integration with SAP, to facilitate this future area of development for the University. Is a Recurrent Procurement Type? : No

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Organisation

ECL The Care & Wellbeing Company

Regional or local authority

Karen Tucciarone

[email protected]

03330 133406

Timeline complete

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