Service Desk (SD) and End User Compute (EUC) Services

Award

Value

£69,438,234

Classifications

  • Computer-related management services
  • Programming services of systems and user software
  • Data-processing machines (hardware)
  • Computer platforms
  • System management software package
  • Power supply accessories
  • Portable computers
  • Tablet computer
  • Desktop computer
  • Computer screens and consoles
  • Display screens
  • Computer configurations
  • Personal computers
  • Workstations
  • Portable computer carrying cases
  • Security software package
  • File security software package
  • Data security software package
  • Anti-virus software package
  • Content management software package
  • Maintenance and repair of information technology equipment
  • Maintenance and repair of data network equipment
  • Programming services of packaged software products
  • Programming services of application software
  • System software acceptance testing consultancy services
  • Software integration consultancy services
  • Hardware integration consultancy services
  • Data-processing services
  • Network management software services
  • Document management services
  • Computer audit services
  • Computer testing services

Tags

  • award
  • contract

Published

2 months ago

Description

Provision of a Service Desk, delivering all major ITIL functions and a managed End User Compute Service for five (5) years and two (2) one-year extensions (5+1+1). The award value is an indicative total contract value that takes into account the potential value of extensions, should the authority wish to invoke them.

Documents

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  • Contract Agreement

    The official contract terms, conditions, and scopes of work.

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  • Award Notice

    Details on the tender award and selected suppliers.

    Download

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Open

Digital Workplace Solutions 2 (SBS10510)

NHS Shared Business Services act in an Agency capacity for and on behalf of its customers (Approved Organisations) - existing and new. These comprise of NHS and Social Care organisations (whether acting individually, or on behalf of, or together as members of any consortia) along with any other public or private sector bodies which NHS SBS authorises to use the resulting Framework.  NHS Shared Business Services Limited (NHS SBS) intends to put in place a Framework Agreement for the provision of Digital Workplace Solutions and related Goods and Services for Healthcare to be used by NHS SBS Approved Organisations. Our Approved Organisation list can be found on:   https://sbs.nhs.uk/proc-framework-agreements-support  The scope of the intended framework agreement is wide and is proposed to include, without being limited to, the products and services listed below: Commercial off the Shelf (COTS) software licencing Bespoke Software development Infrastructure equipment supply Infrastructure support and maintenance Infrastructure management services - equipment Infrastructure management services - software NHS SBS are seeking to appoint a range of Value-Add Resellers and Original Equipment Manufacturers (OEMs) capable of providing Hardware, Software and Services to Approved Organisations. As part of demonstrating capability bidders will be required to evidence the Accreditations they hold with vendors to ensure the framework delivers maximum value for money. We are committed to working with suppliers who are dedicated to Sustainability and Social Value and there will be a significant weighting on these elements in the tender.   Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement; The scope of the intended framework agreement is wide and is proposed to include, without being limited to, the products and services listed below: ⦁ COTS software licencing ⦁ Bespoke Software development ⦁ Infrastructure equipment supply ⦁ Infrastructure support and maintenance ⦁ Infrastructure management services - equipment ⦁ Infrastructure management services - software There are additional Selection Qualification (SQ), Award Questionnaire (AQ), Commercial Schedule requirements, and Bidder Declarations applicable, and Bidders are asked to respond to these also. A Framework Agreement will be awarded to a maximum of 30 bidders Where the Bidder does not score a minimum of 65% in total out of 90% Quality in the AQ questions (including Social Value), the Authority shall exclude the submission from further evaluation. The maximum number of Bidders may increase where 2 or more Bidders have tied scores in last awardable position. Additionally, NHS SBS reserves the right to award to any Bidder whose final score is within 1% of the last awardable position. Please follow the link provided to access the tender documentation on SAP Ariba Additional information: The value provided is only an estimate based upon market value. NHS SBS cannot guarantee to successful Suppliers any business through this Framework Agreement. Spend volumes may vary throughout the life of the Framework Agreement from the anticipated levels given in this notice.

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