Parking Enforcement & Operations

Description

The Royal Borough of Kingston upon Thames (the Council) are looking to appoint a supplier for the provision of Parking Enforcement & Operations services.\r
Services include:\r
- Civil Parking Enforcement\r
- Moving Traffic Enforcement, including provision of ANPR camera equipment, fixed and\r
mobile\r
- Consideration of informal appeals, and support in consideration of formal representations\r
- Representing the Council at tribunals\r
- Customer Service, responding to complaints, supporting in responding to corporate\r
complaints, Elected Member and Members of Parliament enquiries\r
- Operation of the off street parking estate\r
- Parking Permit Administration\r
- Bailiff and Debt Recovery\r
\r
It is anticipated that dialogue will focus on the following topics:\r
- Deployment Plan\r
- Recruitment & Retention\r
- Customer Service\r
- Technology & Innovation\r
- Fixed and Variable Costs\r
- Performance and Default\r
- Social Value\r
- Terms and Conditions\r
\r
The procurement documents are available for unrestricted and full direct access, free of charge at www.procontract-due-north.com\r
\r
The proposed duration of the contract will be an initial term of seven (7) years with the option to extend the contract for up to a maximum of three (3) years.