Call Centre Solution

Award

Buyers

SOUTHERN HOUSING

Value

£1,941,906

Suppliers

8X8 UK LIMITED

Classifications

Telecommunications services

Tags

award

Submission Deadline

1 year ago

Published

10 months ago

Description

To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.

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Contract Agreement

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Award Notice

Details on the tender award and selected suppliers.

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Organisation

SOUTHERN HOUSING

Body governed by public law

[email protected]

+44 8001216060

Timeline complete

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