Out of Hours Call Handling Service 2023

Award

Buyers

Value

£132,000

Suppliers

Classifications

  • Telephone-answering services

Tags

  • award

Submission Deadline

11 months ago

Published

6 months ago

Description

AWARD NOTICE

CHP has an in-house Customer Resolution Centre (CRC) which handles all incoming calls to CHP between the hours of 8am to 5pm Monday to Friday.

CHP are looking for a call centre that can manage out of hours calls from our residents during the hours of 5pm - 8am to include weekends, bank holidays, Christmas and New Year. These calls include emergency repairs, and signposting to relevant organisations/agencies when the Customer Resolution Centre is not open.

CHP require the provider to have an allocated telephone at their office so CHP calls can be transferred and answered in the name of CHP.

Documents

Premium

Bypass the hassle of outdated portals. Get all the information you need right here, right now.

  • Contract Agreement

    The official contract terms, conditions, and scopes of work.

    Download

  • Award Notice

    Details on the tender award and selected suppliers.

    Download

Similar Contracts

Open

CH232464 OUT OF HOURS CALL CENTRE SERVICE

Ealing Council is procuring the out of hours call handling services as a central purchasing body pursuant to Regulation 37 of the Public Contracts Regulations 2015. This new arrangement is open to the contracting authorities listed below. Each party will enter into separate but identical Services Agreements save for local variations and factual differences. In order to maximise the efficiency of the arrangement the new supplier may be required to undertake integration of the call centre service with the back- office function of each individual council. :- • All UK Councils and Housing Sector Arm's Length Management Organisations (ALMO) s who offer an out of hour's service including without limitation the existing participants London Boroughs of Barnet, Haringey, Enfield, Barnet, Barking and Dagenham, Ealing and Waltham Forest Councils • all central government departments offices and bodies. • Any Registered Social Landlords • Any Integrated Care Systems and Integrated Care Boards in UK • Any Local Authority Trading Companies • Any Local Authority Direct Service Organisations

London Borough of Ealing

London Borough of Ealing

Published 7 months ago
Open

CH232464 OUT OF HOURS CALL CENTRE SERVICE

Ealing Council is procuring the out of hours call handling services as a central purchasing body pursuant to Regulation 37 of the Public Contracts Regulations 2015. This new arrangement is open to the contracting authorities listed below. Each party will enter into separate but identical Services Agreements save for local variations and factual differences. In order to maximise the efficiency of the arrangement the new supplier may be required to undertake integration of the call centre service with the back- office function of each individual council. :- • All UK Councils and Housing Sector Arm's Length Management Organisations (ALMO) s who offer an out of hour's service including without limitation the existing participants London Boroughs of Barnet, Haringey, Enfield, Barnet, Barking and Dagenham, Ealing and Waltham Forest Councils • all central government departments offices and bodies. • Any Registered Social Landlords • Any Integrated Care Systems and Integrated Care Boards in UK • Any Local Authority Trading Companies • Any Local Authority Direct Service Organisations

London Borough of Ealing

London Borough of Ealing

Published 7 months ago
Open

Telephony and Communication Services Dynamic Purchasing System

The Authority is establishing a collaborative Dynamic Purchasing System (DPS) for Telephony And Communication Services. The DPS will comprise of two lots: Lot 1 - Telephony and Communication Services Lot 2 - Enterprise Bundled Services

Scottish Government

Scottish Government

Published 2 years ago

AI Bid Assistant

Our AI-powered tool to help you create winning bids is coming soon!

View Contract Source Save Contract

Organisation

CHP

Registered housing provider

[email protected]

+44 1245613136

Timeline complete

Publish
Bid
Evaluate
Award
Complete