Helpdesk System

Award

Value

£35,700

Classifications

  • Helpdesk and support services

Tags

  • award

Submission Deadline

5 months ago

Published

4 months ago

Description

Freshworks' omnichannel customer-support platform consists of FreshDesk (Email,Social), FreshChat (chat), FreshCaller (telephony) and Freddy (AI/BOTS). It enables teams to deliver exceptional customer support due to better customer visibility, increased productivity, team-collaboration and richer reporting. It is intuitive, configurable and offers value through flexible pricing plans to suit customers of all sizes.

Documents

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  • Contract Agreement

    The official contract terms, conditions, and scopes of work.

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  • Award Notice

    Details on the tender award and selected suppliers.

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