Parking Enforcement and Associated Services (Collaborative)

Award

Value

£40,000,000

Classifications

  • Parking enforcement services

Tags

  • award

Submission Deadline

9 months ago

Published

4 months ago

Description

Trafford, Tameside Metropolitan Borough, Rochdale Borough and Bolton Councils were looking to award a 5 year contract with the option to extend for a further 5 years with breaks at Year 5 and Year 8 (5+3+2) for parking enforcement and associated services.
The Councils were looking to appoint one contractor that is committed to delivering services that reflect the current and changing needs of each authority over the lifetime of the contract.

The Councils were looking to appoint a contractor that can deliver a quality service and understands trends by monitoring service delivery against compliance levels to deliver and manage change and service needs efficiently and effectively. The contractor will be required to provide an annual review of services that reflects both on what was achieved and how improvements can be made for the following year(s), these should include reviewing any changes in technology; the use of greener travel; staffing changes and training needs; what changes to update existing equipment are required along with any innovation that could be implemented to improve service delivery or introduce efficiencies.

Following an open FTS tender procedure, the tender exercise returned 1no. bid(s) from Marston Holdings Limited (MHL). MHL passed both the selection criteria and award criteria of the tender, passed the financial standing check and, in line with most advantageous tender evaluation, determined as the Councils' preferred bidder. This award decision was subject to the mandatory standstill period.

Documents

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  • Contract Agreement

    The official contract terms, conditions, and scopes of work.

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  • Award Notice

    Details on the tender award and selected suppliers.

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Open

2223-0342 -Parking enforcement, cashless parking and associated services

This contract opportunity is an alignment of a number of existing parking service contracts that are due to expire on 31 March 2025. The new single contract being advertised includes On-Street and ANPR CCTV mobile enforcement, Cashless Parking, Business Processing - Printing, Posting and Scanning, Pound and Removal, and Complaints Handling. 1.1 Services to be delivered The Authority requires the Bidder to provide the services listed below, which will be evaluated as part of the Bidders Tender with the exception of Resilience Services: Civil Enforcement Officer (CEO) and CCTV Enforcement This element of the service includes on-street enforcement undertaken by Civil Enforcement Officers patrolling the street on foot and using appropriate vehicles to ensure Parking Restrictions are enforced 24 hours a day including bank holiday and special events taking place at the Arsenal Football Stadium. The contract requires CCTV Clip Processing to take place to identify Moving Traffic and Bus Lane contraventions and subsequently the issuance of valid Penalty Charge Notices. The Authority currently issues approximately 400,000 PCNs per year with an estimated 200,000 being issued by Civil Enforcement Officers, and an estimated 200,000 which were captured by CCTV. Cashless Parking Services The Authority requires a high-quality Cashless Parking Service, this will include electronic short stay purchases of kerbside parking permits and visitor vouchers. The Authority’s charging structure is based on vehicle CO2 emissions. There are approximately 1.4 million transactions taking place annually. Printing, posting and scanning services The Authority requires a solution for the printing and posting of statutory and other related documentation along with the scanning and indexing of incoming correspondence not received via our dedicated IT systems. There are approximately 500,000 letters that are printed and posted annually and an estimated 50,000 items for scanning and indexing. Vehicle removals and pound The Authority requires the provision of removal trucks, clamping services and a pound facility to conduct relocations and removal of vehicles identified as persistent evaders and vehicles causing an obstruction on the public highway. There is an estimated 1200 relocations and 300 vehicles removed to the pound annually. Complaints Handling The contract requires the successful Bidder to be responsible for managing the first line of complaints related the services being delivered. Resilience Services There is also a requirement to deliver a resilience service upon request by the Authority, for services usually undertaken in house. This includes but not limited to; notice and debt processing, suspensions, sign and line maintenance and business intelligence. 1.2 Additional Goods and Services During the term of the contract, with no obligation on the Authority to proceed with any or all of these options, the Authority may require the Bidder to purchase on the Authority’s behalf other services, including but not limited to; • A parking management and processing IT system • Purchase of additional CCTV cameras 1.3 Accommodation The Authority will supply three premises for the Bidder to operate from, which the Authority reserves the ability to change the location and number premises during the term of the contract. These premises are currently used by the incumbent for the delivery of all enforcement services within the borough.

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Organisation

Edward Farnworth

[email protected]

+44 1619121616

Timeline complete

Publish
Bid
Evaluate
Award
Complete