Provision of Service Quality Regime (SQR) and Related Services

Complete

Buyers

Value

£2,850,000

Classifications

Auditing services
Database systems
Database software package
Building-inspection services
Technical inspection services

Tags

tender

Submission Deadline

1 year ago

Published

1 year ago

Description

London North Eastern Railway Limited (LNER) and Northern Trains Limited (NTL) have a requirement to deliver a Service Quality Regime (SQR) in support of their obligations to the Department of Transport (DfT). In order to deliver the above we are looking for a supplier or suppliers to provide independent inspections and mystery shopping across our networks with the requirement split into four lots to obtain the best solution. Bidders are free to bid for any combination of the following four lots: - 1.Service Quality Management System 2.Service Quality Register 3.Service Quality App/inspections software 4.Service Quality Inspections There will also be a requirement to deliver reporting and insights in order to ensure full compliance with the SQR. During the life of any agreement there may also be an opportunity for TransPennine Trains Limited (TPT) to join the arrangement with further details provided in the tender documents.

Documents

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Contract Agreement

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Award Notice

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Organisation

Northern Trains Limited (NTL)

Public owned train operating company

Robin Horsman

[email protected]

+44 7827937566

Annie Bradbury

[email protected]

Cheri Falkner

[email protected]

Timeline complete