CH232464 OUT OF HOURS CALL CENTRE SERVICE

Description

Ealing Council is procuring the out of hours call handling services as a central purchasing body pursuant to Regulation 37 of the Public Contracts Regulations 2015.  This new arrangement is open to the contracting authorities listed below.  Each party will enter into separate but identical Services Agreements save for local variations and factual differences. In order to maximise the efficiency of the arrangement the new supplier may be required to undertake integration of the call centre service with the back- office function of each individual council.
:-
•            All UK Councils and Housing Sector Arm's Length Management Organisations (ALMO) s who offer an out of hour's service including without limitation the existing participants London Boroughs of Barnet, Haringey, Enfield, Barnet, Barking and Dagenham, Ealing and Waltham Forest Councils 
•            all central government departments offices and 
              bodies.
•            Any Registered Social Landlords
•            Any Integrated Care Systems and Integrated Care 
             Boards in UK 
•            Any Local Authority Trading Companies
•            Any Local Authority Direct Service Organisations