Digital Health & Disability - Access to Work

Complete

Buyers

Department for Work and Pensions

Value

£5,051,520

Classifications

IT services: consulting, software development, Internet and support

Tags

awardUpdate

Submission Deadline

1 year ago

Published

1 year ago

Description

Access to Work (ATW) is a grant designed to help people with disabilities or health conditions start or stay in work. It can pay for things like support workers or traveling to work. The ATW grant receives just under 40,000 applications a year and pays out around £110 million to fund support annually.
ATW is a two-stage process with an online application and separate online claim service however the processing of the applications and claims is still highly clerical. A legacy system provides case management functionality which needs to be replaced.
There are a number of significant pain points for Users throughout the ATW service. The department, via a large change programme, has committed to transforming the end-to-end ATW service to ensure it is as digital, accessible, usable and efficient as possible.
The ATW service can be broadly grouped into the following areas:
- Expand and iterate the new online Claim journey
- Improvements to the existing online Application
- Building out case management functionality to replace legacy systems
DWP also needs to ensure the supplier can continue to run and maintain these services.

Documents

Premium

Bypass the hassle of outdated portals. Get all the information you need right here, right now.

Contract Agreement

The official contract terms, conditions, and scopes of work.

Download
Award Notice

Details on the tender award and selected suppliers.

Download

Similar Contracts

Open

Advantage Schools - ICT Managed Service

Advantage Schools encompasses circa 6.540 pupils cross 10 sites. The Trust is a mix of Primary and Secondary settings and is the result of a merger in September 2024 of The Shared Learning Trust and Advantage Schools. The vision of the Trust is to provide all children with the highest quality of teaching of an excellent academic curriculum, which enables them to become highly educated and to be full and active participants of society. We do not make exceptions in our high aspirations. The merger of The Shared Learning Trust with Advantage Schools came about because the ten schools agree that: • Every child should benefit from a broad, ambitious, knowledge-rich curriculum, taught by highly skilled teachers. • Every school must have a well-designed and well-sequenced curriculum, which ensures children build knowledge in a broad range of subjects before going on to specialise after the age of 16. • Every child must be taught this broad and ambitious curriculum in a school with high expectations and strong standards of behaviour. • All children can and will benefit disproportionately from being taught in this family of schools. The Trust is taking the opportunity to go to the market to identify the best innovative and forward-looking partner to support them in the delivery and development of their ICT provision over the next five years. The new service will be fully out-sourced and begin on the 27th July 2026 This procurement includes (but may not be limited to) the items listed below. • A core managed service, management of all ICT against an agreed SLA • 24 x 7 x 365 remote monitoring and management • A Service Desk, available 50 weeks a year including out of hours access • Local staffing which suppliers deem necessary to deliver the service and meet the SLA requirements - 50 weeks onsite in schools and the Head Office • Strategic advice and direction to the Trust regarding ICT • Responsibility for design, specification, installation, and management of all ICT infrastructure • Supply of goods and services based on an agreed Best Value approach • Management of 3rd parties where relevant to the ICT support • Relevant monitoring, management, patching • Regular performance reporting • CPD and training - digital skills and curriculum as necessary • There is an expectation that the provider will support and/or drive innovation • Maintain technical documentation • Maintain operational documentation, for example inventory management and risk registers • Collective partnership targets aligned to the Trust objectives • Suppliers may be required to deliver a range of technology and change management projects in addition to the providing the core managed service. Suppliers should note the following: • The Trust will provide a standard contract as part of the ITT Pack • There will be a requirement for TUPE from existing supplier and the Trust.

Published 11 hours ago

Open

Oracle HCM Co-Managed Service

The Higher Education sector is experiencing significant transformation - from evolving student expectations and regulatory oversight to demographic and workforce shifts. At the University of Salford, we are embracing this change as an opportunity to do things differently and ensure we remain sustainable and future-focused. As a HR team, we've already made strong progress in transforming how we work, particularly through the implementation of Oracle HCM. However, our journey is far from complete. We're now focused on realising the full potential of our technology - developing solutions that enhance the colleague experience, enable better decision-making, and creating a genuine step change in our culture and ways of working. This shift in culture is fundamental to the long-term success of our University. We have a committed and passionate team who believe in the University's mission and in the value of partnership. We're looking to work with a provider who shares our vision, collaborates openly, and helps us drive continuous improvement and innovation in how we support our people. Current Situation and Intent Our Oracle Fusion Cloud HCM platform was launched in April 2025 and is currently supported by an incumbent service provider under a short-term agreement which terminates in April 2026. We are now taking this opportunity to competitively tender for a new, long-term and strategic partnership. For full tender information and to express an interest please visit our InTend portal via https://in-tendhost.co.uk/salford/aspx/Home

Published 17 hours ago

Open

Microsoft 365 Training

The Equality and Human Rights Commission is seeking to engage a suitably qualified and experienced supplier for the provision of professional training services for end-users on Microsoft 365 applications. The training will support digital transformation, improve collaboration and ensure compliance with internal governance and data handling policies.

Published 17 hours ago

AI Bid Assistant

Our AI-powered tool to help you create winning bids is coming soon!

View Contract Source Save Contract

Organisation

Department for Work and Pensions

Ministry or any other national or federal authority, including their regional or local subdivisions

[email protected]

Timeline complete