Language Services - Procurement in Partnership (PiP)

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Description

NHS North of England Commercial Procurement Collaborative on behalf of NHS Procurement in Partnership (Comprising of East of England NHS Collaborative Procurement hub, NHS Commercial Solutions, NHS London Procurement partnership and NHS North of England Commercial Procurement Collaborative) are seeking to establish a Framework Agreement for the Provision of Language Services for use by the NHS, Central Government and UK public sector bodies.<br/><br/>The Framework Agreement will provide the supply of language services to support delivery, either individually or as groups, to service users who speak, communicate, or read languages other than English.<br/><br/>The Framework will be divided into the following lots:<br/><br/>Lot 1a - Managed Services All other Regions<br/>Lot 1b - Managed Services - London, South East Regions<br/>Lot 2a - Face to Face Interpretation - All other Regions<br/>Lot 2b - Face to Face Interpretation - London, South East Regions<br/>Lot 3 - Telephone Interpretation - All Regions<br/>Lot 4 - Video Interpretation (Spoken) - All Regions<br/>Lot 5a - Non-Spoken Language Interpretation - All other Regions<br/>Lot 5b - Non-Spoken Language Video Interpretation - London, South East Regions<br/>Lot 6 - Written Translation Transcription & Ancillary Services - All Regions

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Interpretation and Translation Services

The contract is to provide language services including spoken and non-spoken Interpretation and Translation services to the Authority. The contract will be tendered in two (2) Lots; Lot 1 - Face to Face interpreting for Social Service requirements, interviews, meetings, consultation, for spoken languages, telephone interpretation and document translation services. Video interpretation will only be accepted as a substitute in instances when Face to Face fulfilment cannot be fulfilled; this must be agreed in advance with a relevant representative from the Authority. Of the language services provided in the financial year 2024-25, Polish, Urdu, Arabic and Bengali have been the most requested. However, the Authority provided services to 68 different languages during this period, including reasonably high numbers for Punjabi, Romanian and Kurdish / Kurdish Sorani. Lot 2 - Face to Face interpreting for Social Service requirements, interviews, meetings, consultation, for non-spoken communication including British Sign Language, lipspeaking and Palantypist. Video interpretation will only be accepted as a substitute in instances where Face to Face fulfilment cannot be fulfilled; this must be agreed in advance with a relevant representative from the Authority. The Authority provides a wide range of services across the county; therefore, the interpretation and translation requirements will cover a wide range of services. Currently, the service is predominately provided for Social Care; however, it is expected that any service within the Authority should be able to access the agreement as and when required.

Katy Reed

Published 2 days ago

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