Consultancy - Customer Management System

Award

Buyers

Value

£100,000

Suppliers

Classifications

  • Business analysis consultancy services

Tags

  • award

Submission Deadline

9 months ago

Published

9 months ago

Description

•  Assess current Customer management system (CMS) challenges and confirm whether the as-is state is viable including
cost to serve
• Define the target state & potential CMS options to realise the target state
• Outline the case for change and technology roadmap to enable target state
• Finalise the list of requirements and prioritisation to input into ITT
• Balanced criteria assessment framework creation to shortlist potential vendors
• Provide op-model considerations for centralised CMS operations and define the required team structure

Documents

Premium

Bypass the hassle of outdated portals. Get all the information you need right here, right now.

  • Contract Agreement

    The official contract terms, conditions, and scopes of work.

    Download

  • Award Notice

    Details on the tender award and selected suppliers.

    Download

Similar Contracts

Open

WAS-OJEU-57820 - 111 Roster Review

Welsh Ambulance Services University NHS Trust are seeking an external provider to undertake a formal review of their 111 Roster.

NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)

NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)

Published 1 day ago
Open

Review of the LGA’s Digital Data and Technology Capability

The Local Government Association (LGA) is seeking to engage a consultant to conduct a comprehensive review of its own digital data and technology capability. This review constitutes the crucial first phase of a broader project to develop a new digital data and technology strategy and plan for the LGA.

LOCAL GOVERNMENT ASSOCIATION

LOCAL GOVERNMENT ASSOCIATION

Published 3 days ago
Open

Review of the LGA's Digital Data and Technology Capability

The Local Government Association (LGA) is seeking to engage a consultant to conduct a comprehensive review of its own digital data and technology capability. This review constitutes the crucial first phase of a broader project to develop a new digital data and technology strategy and plan for the LGA.

LOCAL GOVERNMENT ASSOCIATION

LOCAL GOVERNMENT ASSOCIATION

Published 3 days ago

AI Bid Assistant

Our AI-powered tool to help you create winning bids is coming soon!

View Contract Source Save Contract

Organisation

BRITISH COUNCIL(THE)

Body governed by public law

Ahmed Akram

[email protected]

1619577886

Timeline complete

Publish
Bid
Evaluate
Award
Complete