Customer Relationship and Case Management (CRCM) Solution

Award

Buyers

The Riverside Group Ltd

Value

£1,503,383

Suppliers

Homeless Link

Classifications

Customer Relation Management software package
Software support services
Software implementation services
Software configuration services
Financial analysis and accounting software package
Software maintenance and repair services
Business transaction and personal business software package

Tags

award
contract

Published

10 months ago

Description

The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide.The procurement documentation provides details concerning:•	The aims, objectives and expected benefits associated with the CRCM solution•	The current state systems landscape in Riverside Care and Support (RCS)•	A high-level target CRCM solution vision which includes:o	Capabilities and processes it is expected that the CRCM solution will enable – see Document B: Appendix 1 Capability and Process Lifecycleo	A comprehensive set of functional and non-functional requirements to include details of target CRCM solution users – see Document B: Appendix 2Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home

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Contract Agreement

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Award Notice

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Organisation

The Riverside Group Ltd

Body governed by public law

Laura Wood

[email protected]

Timeline complete

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