Customer Relationship and Case Management (CRCM) Solution

Award

Buyers

Value

£1,503,383

Suppliers

Classifications

  • Customer Relation Management software package
  • Software support services
  • Software implementation services
  • Software configuration services
  • Financial analysis and accounting software package
  • Software maintenance and repair services
  • Business transaction and personal business software package

Tags

  • award
  • contract

Published

8 months ago

Description

The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide.The procurement documentation provides details concerning:•	The aims, objectives and expected benefits associated with the CRCM solution•	The current state systems landscape in Riverside Care and Support (RCS)•	A high-level target CRCM solution vision which includes:o	Capabilities and processes it is expected that the CRCM solution will enable – see Document B: Appendix 1 Capability and Process Lifecycleo	A comprehensive set of functional and non-functional requirements to include details of target CRCM solution users – see Document B: Appendix 2Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home

Documents

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  • Contract Agreement

    The official contract terms, conditions, and scopes of work.

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  • Award Notice

    Details on the tender award and selected suppliers.

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Organisation

The Riverside Group Ltd

Body governed by public law

Laura Wood

[email protected]

Timeline complete

Publish
Bid
Evaluate
Award
Complete