Customer Relationship and Case Management (CRCM) Solution - AWARD

Complete

Buyers

The Riverside Group Limited

Value

£0

Classifications

Customer Relation Management software package

Tags

awardUpdate

Submission Deadline

1 year ago

Published

1 year ago

Description

The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide.
      
      The procurement documentation provides details concerning:
      
      o The aims, objectives and expected benefits associated with the CRCM solution
      o The current state systems landscape in Riverside Care and Support (RCS)
      o A high-level target CRCM solution vision which includes:
      o Capabilities and processes it is expected that the CRCM solution will enable - see Document B: Appendix 1 Capability and Process Lifecycle
      o A comprehensive set of functional and non-functional requirements to include details of target CRCM solution users - see Document B: Appendix 2
      
      Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home

Documents

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Contract Agreement

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Award Notice

Details on the tender award and selected suppliers.

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Organisation

The Riverside Group Limited

Body governed by public law

Danny Carragher

[email protected]

3451110000

Timeline complete