Unified Comms and Contact Centre - Telephony

Award

Buyers

Value

£357,882

Suppliers

Classifications

  • Software package and information systems

Tags

  • award

Submission Deadline

11 months ago

Published

10 months ago

Description

This is an awarded opportunity.

Unified Comms and Contact Centre - Telephony.
An integrated scalable solution that replaces the existing customer contact channels provided by the on-premises contact centre, back-office telephony solution along with a disparate portfolio of tools for managing other channels such as social media, text messages and emails.

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  • Contract Agreement

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  • Award Notice

    Details on the tender award and selected suppliers.

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Provision of Agent Portal Solution

De Montfort University (DMU) recruits thousands of students from across the world to study at its main campus in Leicester as well as campuses overseas. Currently, a high percentage of these students are recruited in collaboration with international agents who support students through the process and receive a commission should the student go on to enrol at DMU. DMU does not, as yet, have an efficient system to receive and process applications submitted via agents and is currently heavily reliant on manual excel and document uploads to SAP which, when applications are in their thousands, is a time-consuming and inefficient model. DMU therefore now require an 'off-the-shelf' Agent Portal Solution, already in operation at UK HE and/or overseas institutions and must come with the potential for integration with SAP, to facilitate this future area of development for the University. Additional information: All details relating to this procurement opportunity can be found within the Invitation to Tender documentation for the Provision of Agent Portal Solution, DMU Contract Reference 2153/24, uploaded to the InTend e-tendering portal at: https://in-tendhost.co.uk/demontfort/aspx/Home. This represents an Open Tender process and the closing date for receipt of Tender responses is Friday 3rd January 2025. Delivery Notes De Montfort University (DMU) recruits thousands of students from across the world to study at its main campus in Leicester as well as campuses overseas. Currently, a high percentage of these students are recruited in collaboration with international agents who support students through the process and receive a commission should the student go on to enrol at DMU. DMU does not, as yet, have an efficient system to receive and process applications submitted via agents and is currently heavily reliant on manual excel and document uploads to SAP which, when applications are in their thousands, is a time-consuming and inefficient model. DMU therefore now require an 'off-the-shelf' Agent Portal Solution, already in operation at UK HE and/or overseas institutions and must come with the potential for integration with SAP, to facilitate this future area of development for the University. Is a Recurrent Procurement Type? : No

De Montfort University

De Montfort University

Published 1 day ago

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Organisation

whg

Body governed by public law

[email protected]

+44 7546302954

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