Logistics planning tool (replacement for rostering and mutual aid systems)

Description

The overall scope for the Services is for the Supplier to provide the following core Logistics Planning functionality for End Users, including:

• Duty, Standby and Incident Rostering capability;
• Mutual Aid capability (e.g. sharing staff and Equipment Assets between different teams, such as the Buyer's Area Teams) in order to support Incidents;
• creation and maintenance of a Logistics Planning application accessible from standard web browsers on desktop and mobile devices;
• an ability to restrict access to functionality and data based on an End User's Persona, Incident Role and Organisational Unit;
• reporting and notifications to support operational management and alerting of End Users as to necessary actions;
• a capability to ingest and export data via APIs and dataset files;
• self-service configuration and admin functions which allows the Buyer to perform routine maintenance tasks (e.g. adding new categories of Equipment Assets, adding new Incident Roles, or creating new Shift Templates);
• provision of Documentation for training and End User help; and
• IT Service Management (in accordance with ITIL v4) for the Logistics Planning application

Additionally, the Buyer requires a Logistics Planning application that enables future flexibility in order to extend the use of the Supplier System beyond that of the Buyer to other Defra Group organisations. This may include the implementation of future requirements, including (but not limited to):

• the Supplier must have a product roadmap which includes functionality readily available in the proposed product suite beyond the functionality currently stated in the Contract that the Buyer may wish to implement via the Variation Procedure;
• the Supplier may be required to exchange data and enable interoperability across new data and information systems and services. This could be via file-based interfaces or in near real-time (e.g. by means of an open API, enabling unfettered access to all data wherever it is stored);
• the Supplier may be required to support Rostering of resources including staff, other organisations, services and Equipment Assets for other Defra Group bodies;
• the Supplier may be required to utilise capabilities in the product roadmap that could be used to replace other (aged) Defra Group systems (in whole or in part); and
• the Supplier must propose new ideas, innovations, and service improvements via a bi-annual Continuous Improvement Plan that the Buyer may wish to implement via the Variation Procedure.