Customer Performance Measurement Framework
Buyers
Value
£140,000
Suppliers
Classifications
- Design and execution of research and development
Tags
- award
Submission Deadline
10 months ago
Published
10 months ago
Description
Customer Performance Measurement Framework - procure consultancy support to help develop a customer performance measurement framework to drive customer centric improvements and further embed the connection of our people to the contribution they make to improving customer satisfaction. This will support improvement in our 'meeting the needs of all users' KPI as measured by the Transport Focus Strategic Roads User Survey (SRUS).
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